Paid for a yearly plan – Pending approval by mailpoet – can not send any mails

  • We are paying mailpoet customers since 5 years and renewed our licencs 10 days ago. We still get no approval for our account. Still “Pending”. So we are not able to send emails any more. Waiting for customer support since 3 days, without any help. Thats horrible. Any ideas?

    • This topic was modified 11 months, 3 weeks ago by kfwmba2.

    The page I need help with: [log in to see the link]

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  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @kfwmba2

    We are paying mailpoet customers since 5 years and renewed our licencs 10 days ago.

    Thanks for staying as our loyal customer.

    I checked your site and I can see that’s active.

    It’s really odd that you see inactive.

    Can you please open a ticket here: https://www.mailpoet.com/support/premium/

    And also, include the link to this forum thread, so we can help you as our paying customer better.

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