Paying customer assistance

  • Resolved techremote.co

    (@techremoteph)


    1 year, 3 months ago

    I wonder why your tech support cannot login to a paying client’s site to troubleshoot a problem when everyone else does. It will be extremely difficult for you to troubleshoot only by email.

    I need urgent help on private message for a certain profile type not sending in buddyboss on account activation. I can send a private message to a user with a certain profile type using a different trigger. I can send notification to a user with a certain profile type on account activation.

    All I got is “that’s strange” answer. Please help.

Viewing 1 replies (of 1 total)
  • Plugin Author Ruben Garcia

    (@rubengc)

    Hi @techremoteph

    I’m sorry but we cannot bring support for premium add-ons here in the WordPress forums (the BuddyBoss actions you mention are only available in the premium version)

    Also, the support team member that is assisting you is providing screenshots with the same automation you have with proof that is working in a normal installation, commonly there is no need to connect to another website since issues can be reproduced or simply requires to check your configuration

    We are inside EU, so a different with teams outside EU we have here strong laws regarding access to sensible data like the one is in your site (your users emails, their names, and the rest of their details) for that we only connect to sites if the issue requires it and always with a contract to meet the laws here in EU

    Best regards

Viewing 1 replies (of 1 total)
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