Paid almost $200 for Elementor and not even a response

Like others, I unknowingly updated to the latest version of Elementor only for it to lock me out of my PRO account and can now no longer use the features on one of my sites. I can no longer work on my site which costs me time and money for services not rendered. I opened a trouble ticket and received zero response. But then again, I opened a trouble ticket a year ago and still never received a response. The customer service is so subpar it is criminal how much they charge and with all the issues it has. I am sorry I ever purchased it. I am really disappointed.