Pagination does not appear on posts, how to fix?

Hi @reggiequestions,

It would be great if you could share screenshot as well as your site URL, so we can check it directly from our end, and we can understand you better.

Kind regards,
Herman ??

Hi Herman thanks so much for your response. Do you work for astra? I had submitted a ticket and never gotten a response. I dont like to share URL because in the future, if anyone ever googles my URL, this post will show up. **also I dont know if this is a wordpress problem, or an astra problem, or some other issue.

here is an image of a post that appears when you click on appearance–>customize https://imgur.com/a/y4ZQI1F You can see pagination and a thick white line (that section is above the footer which I did not picture.)

but on the actual published post, you dont see any pagination, nor do you see the thick white line above the disclosure. i dont want the thick white line but i wonder what is creating it. i do want the pagination.

I dont know if you can help but I do appreciate the response!

Hi @reggiequestions,

Yes, I do. I am one of Astra support agents. If you are able to help me providing your ticket ID, I might be able to expedite the response for your ticket. You can find the ticket ID in our automated email, once you submit the ticket.

Kind regards,
Herman ??

hi herman, someone has written back from astra. they have a lot of tickets and are busy, understandbly. i can see from their screenshot, from their view they can see paginatoin on the homepage (which is the most recent post), but on my screen and my husband’s, on multiple browsers, we cannot see pagination. so i think they and i have different views. i will see what they say. i will write back if they dont write back.

Good to know that that one of our support agents has responded to your ticket. Please continue the conversation related to this issue using the ticket and mark the topic as Resolved.

Kind regards,
Herman ??

So after someone had written back, I wrote back and then they never wrote back. I think they are swamped. So I will try you again if you don’t mind. Basically on my post pages, paginayion does not appear – it used to. My husband and I both cleared caches, cookies etc. he disabled all plugins and reintroduced them one a time and nothing fixed the issue. Any idea on if this would be an astra thing or a wordpress thing and how to fix?

Hi @reggiequestions,

I had responded to your ticket, and I believe I had found what caused the problem. Would you please mark this thread as Resolved? If you still need more help regarding this, please respond to the ticket.

Kind regards,
Herman ??

Is that you in the videos? What a patient way you have about you and a lovely voice. There’s still a little problem but you figured out a lot and we were literally watching your video and trying your solution when we got thi notification from you. i am making you a video now. THANKS SO MUCH FOR YOUR HELP I cant believe it.

thanks for your help, turns out what we want cannot be done.