Pages no longer loading while Swatchly is enabled

  • Resolved hugo0printed

    (@hugo0printed)


    1 year, 2 months ago

    Hi, until last week everything was fine but recently none of the pages on my website (except the home-page for some reason) will finish loading while Swatchly is enabled. Tried disabling all other plugins but only disabling Swatchly fixed the problem.

    These pages don’t necessarily have any products on them either so not sure what the cause is. I can’t see any errors in the server log or anything but if there’s a file I’ve missed let me know. So far just checked the PHP, PHP-FPM and web server error log.

    These are the plugins I'm using:
    - Campaign Monitor for WordPress Version 2.8.12
    - CMB2 Version 2.10.1
    - Contact Form 7 Version 5.8
    - Custom Product Tabs for WooCommerce Version 1.8.4
    - Ever Compare Version 1.2.5
    - Flone Core Version 3.1.5
    - Google Listings and Ads Version 2.5.7
    - Maintenance Version 4.08
    - Media Sync Version 1.3.1
    - Multi Currency for WooCommerce Version 1.5.5
    - One Click Demo Import Version 3.1.2
    - Redux Framework Version 4.4.7
    - Site Kit by Google Version 1.109.0
    - Strong Testimonial Version 3.1.9
    - WooCommerce Version 8.1.1
    - WooCommerce Payments Version 6.5.0
    - WooCommerce Product Details Customiser Version 0.2.0
    - WooCommerce Shipping & Tax Version 2.3.5
    - WooCommerce Stripe Gateway Version 7.6.0
    - WP 2FA - Two-factor authentication for WordPress Version 2.5.0
    - Swatchly - Variation Swatches for WooCommerce Products Version 1.2.2 (Currently disabled).

    Using the Flone theme, version: 3.4.11
    This is an example page that wasn’t working before: https://decalzone.co.uk/category/qa/
    This page is the only one that did work still: https://decalzone.co.uk/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi there,

    Thank you very much for reaching out to us.

    I am sorry to hear about the difficulty you are having with the page loading issue on your website.

    After carefully reading your message, it appears that the issue you have described above is very unusual. It should not have occurred due to the Swatchly plugin.

    Would it be possible for you to open a ticket through our support center?

    https://hasthemes.com/contact-us/

    This way, we can investigate the issue further to determine what exactly is causing the issue on your end and provide you with a precise resolution to this.

    I eagerly look forward to hearing from you in this regard ??

    Kind regards,
    Tarek Aziz

    Thread Starter hugo0printed

    (@hugo0printed)

    Thanks Tarek I will do

    Plugin Contributor Tarek Aziz

    (@tarekht)

    It was the least I could do. Please keep me in the loop on how it goes.

    Wishing you a wonderful day ahead!

    Hello,

    I am having the same issue, when I activate the plugin every front page are blank with 401 errors

    The console indicate an error in the file “Uncaught TypeError: Cannot read properties of undefined (reading ‘addAction’)” in /wp-content/plugins/swatchly/assets/js/frontend.js?ver=1.2.2

    Hope this help to investigate
    Regards

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @bbaldenberger,

    Thank you for contacting us.

    I am sorry to hear about the trouble you have encountered.

    With all due respect, the issue seems very unusual. It should not have happened while the “Swatchly” plugin is activated.

    Could you please share your website URL?

    This will help us understand the issue better and come up with a precise workaround.

    Kind regards,
    Tarek Aziz

Viewing 5 replies - 1 through 5 (of 5 total)
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