Page_code_hung

  • Resolved jenny1344

    (@jenny1344)


    3 years, 5 months ago

    I have been trying to edit my review page yesterday, only to find it totally unresponsive. Once stuck on this page I am not even able to return to pages menu and have had a blank page and AwSnap coming up a number of times. My site has been slow loading and I have tried Chrome and Edge browsers no difference. All other pages appear to be working correctly.

    I have emptied my cache, tried to put site in troubleshoot mode and deleted a new plugin but nothing has worked.
    Can someone give me a solution?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey, have you tried to use safe mode to edit this specific page?

    “Safe Mode” is a safe environment that isolates Elementor and WordPress from all themes and plugins, it helps multiple users solve issues like this.

    Read about the feature here: https://elementor.com/help/what-is-safe-mode/

    You mentioned that you have a “white screen” when trying to edit this particular page, is that the white screen you receive? https://i.imgur.com/iojY5uR.png

    If the white screen is like shown in the screenshot, there are several causes for such an issue, Safe mode addresses a good chunk of those, though.

    Hope it helps, let me need if you need more assistance.

    can′t load editor

    Hey @sebastot , this issue is more specific since it only occurs on certain pages for the creator of the topic.

    Although the steps offered here can help, I’d recommend you open a new topic if you really require support on this topic.

    If you are an Elementor Pro user, it’s recommended to open a ticket via my.elementor.com , the support service works 24/7 there.

Viewing 3 replies - 1 through 3 (of 3 total)
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