• Resolved giuliagasp

    (@giuliagasp)


    Hi, after upload Page result not showing and continue loading.
    In addition, the email with the results reports twice the answer to question number one.

    How can I solve?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @giuliagasp,

    Thanks for reaching out to us.

    As you have said, “after upload Page result not showing and continue loading.”

    At first, I suggest you to please check for plugin and theme conflict on your website. The fastest way to rule out conflict is to deactivate all plugins and switch to a standard theme like Twenty Twenty. If this resolves the issue, you have indeed a conflict. You can then switch back to the theme you are using to check if you can reproduce the issue. If the issue isn’t reproduced when your theme is active, you can enable one plugin at a time to check when the issue reappears. Doing this will narrow down the conflict to a specific plugin or a theme conflict.

    And regarding this issue: “the email with the results reports twice the answer to question number one.”
    As we are not experiencing this issue at our end, kindly share the issue at here as well for further investigation https://quizandsurveymaster.com/open-ticket/

    Let me know.

    Kind regards,
    Kriti

    Downgrade your php version to 7.2. Nothing else works.

    Thread Starter giuliagasp

    (@giuliagasp)

    I also did the Downgrade. Please let us know when you solve the problem

    Hi @giuliagasp and @ernasx,

    Let me talk to the developer regarding this issue. I will keep you posted as soon as I hear back from him.

    Regards,
    Kriti

    Hi @giuliagasp,

    I talked to our development team but we are not experiencing such issue at our end. So I request you to please share the issue at here as well for further troubleshooting https://quizandsurveymaster.com/open-ticket/

    Kind regards,
    Kriti

Viewing 5 replies - 1 through 5 (of 5 total)
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