Page not loading after enabling plugin

  • Resolved dumspiro44

    (@dumspiro44)


    1 year, 7 months ago

    After enabling the plugin, the page does not load. When off – everything is fine

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi @dumspiro44 ,
    Thank you for contacting us.

    Could you please disable the website’s pre-loader and then reevaluate it? When we postpone the loading of the JavaScript files on the site, the pre-loader seems to load endlessly.

    Alternatively, kindly optimize the website using the “Balanced” mode. However, please note that using the Balanced mode might not achieve a speed of 90.

    Regards, Mane

    Thread Starter dumspiro44

    (@dumspiro44)

    Unfortunately, none of these methods helped. Turning off the preloader gives a white screen, and changing the mode did not change anything

    Plugin Support Mane Grigoryan

    (@manegr)

    Hi @dumspiro44 ,
    Thank you for the details.

    Will you please kindly ask the theme support to delete the white screen? The website content should load at once without any pre-loader or a blank screen.

    Regards, Mane

    Thread Starter dumspiro44

    (@dumspiro44)

    Thanks for the tip – deleted all the template animations and everything worked

    Plugin Support Mane Grigoryan

    (@manegr)

    Hi @dumspiro44 ,
    We are happy to see the issue is solved.

    Feel free to contact us back anytime needed.
    Regards, Mane

Viewing 5 replies - 1 through 5 (of 5 total)
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