Page is reloading after clicking on lightbox

  • Resolved vaibhavkanade

    (@vaibhavkanade)


    1 year, 8 months ago

    Hello,
    When we click on zoom button the slider opens the lightbox. But when we click on close button or anywhere on the screen to close the lightbox… It reloads the page.
    Please check this screenshot – https://prnt.sc/iZjBatS9ocLm

    I am not sure why is this happening and we dont want to reload the page at all. Can you please provide the solution here.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @vaibhavkanade,

    Sorry for the delayed response. We have investigated the issue and it seems that you are using another plugin called ‘Pretty Photo’. We suspect the jquery.prettyPhoto.min.js is causing the reload of the page. We installed the plugin on local setups and noticed similar redirections. We request you disable that plugin once to troubleshoot the issue and check if the page reloads persists or not.

    let us know your findings and if the issue gets resolved, we will include the fix in the next version of the plugin.

    Looking forward to hearing from you.

    Have a great day!

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi?@vaibhavkanade,

    This thread has been inactive for a bit, so I’m going to mark it as?Resolved?now. Please feel free to open a new one if you have any further questions.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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