Page is reloading after clicking on lightbox

  • Resolved vaibhavkanade

    (@vaibhavkanade)


    1 year, 8 months ago

    Hello,
    When we click on zoom button the slider opens the lightbox. But when we click on close button or anywhere on the screen to close the lightbox… It reloads the page.
    Please check this screenshot – https://prnt.sc/iZjBatS9ocLm

    I am not sure why is this happening. Can you please provide the solution here.

    Thank you!

    <gwmw style=”display:none;”></gwmw>

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @vaibhavkanade,

    We checked your website and it seems there is a lightbox conflict between the plugin and the Elementor. This can be easily fixed by using the following custom CSS. Add the CSS to the custom CSS section of the plugin. 

    .single-product .elementor-lightbox{
    display: none !important;
}

    Hope this will work and avoid the conflict

    Have a great day!

    Thread Starter vaibhavkanade

    (@vaibhavkanade)

    Hello @pulak00

    I have added the provided CSS into additional CSS section of the plugin. But page is still reloading.
    Please see the screenshot – https://prnt.sc/O0xIvNqM37up

    Page reloading issue is still there. Can you please check it again.
    Thank you!

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @vaibhavkanade,

    Sorry for the delayed response. We have investigated the issue and it seems that you are using another plugin called ‘Pretty Photo’. We suspect the jquery.prettyPhoto.min.js is causing the reload of the page. We installed the plugin on local setups and noticed similar redirections. We request you disable that plugin once to troubleshoot the issue and check if the page reloads persists or not.

    let us know your findings and if the issue gets resolved, we will include the fix in the next version of the plugin.

    Looking forward to hearing from you.

    Have a great day!

    Thread Starter vaibhavkanade

    (@vaibhavkanade)

    Hello @pulak00
    Thank you for the response.
    I have checked the backend and there is no plugin called “Pretty Photo”
    I can see that the JS “jquery.prettyPhoto.min.js” is coming from woocommerce itself.
    Path is – wp-content/plugins/woocommerce/assets/js/prettyPhoto/jquery.prettyPhoto.min.js?ver=3.1.6

    Can you please look into this and fix asap.
    Have a great day!

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @vaibhavkanade,

    Sorry for the inconvenience. We would love to investigate the issue further. This is really tough to suspect the conflict only from the front end of the website. We believe the issue needs to do a deep investigation. We will appreciate it if you can create a new thread here.

    Looking forward to hearing from you.

    Have a great day!

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi?@vaibhavkanade,

    This thread has been inactive for a bit, so I’m going to mark it as?Resolved?now. Please feel free to open a new one if you have any further questions.

    Cheers!

    Hi!

    Currently the same thing happens to me: The page realoads itself when closing the lightbox. I applied the recommendations here, but it keeps happening. Any solution or suggestion? Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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