Page is not loading with PageBuilder

  • Resolved candacewwong

    (@candacewwong)


    6 years, 8 months ago

    Hi,

    When I go Edit a page with Page Builder the page loads very slowly or it doesn’t even load at all.

    I have disabled all the plugins to find the origin of the issue and it’s the Page Builder by SiteOrigin that’s causing the issue.

    I spoke with WordPress support and they said the Js files being pulled from the plugin folder is taking over a minute to load.

    Please advise. Thanks!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author SiteOrigin

    (@siteorigin)

    Hi Candace

    So to confirm, the issue persists with Page Builder, Twenty Seventeen and nothing else activated?

    Thread Starter candacewwong

    (@candacewwong)

    Yes. That’s what the WP Support found through testing in Stage and what I’ve found in PROD as well.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the update.

    I’m not immediately sure where to go from here. By default, Page Builder loads normally. We’ve used Page Builder on WP Engine extensively ourselves. Does this happen on a particular page or all pages?

    When you say WordPress support, do you mean WP Engine support?

    Thread Starter candacewwong

    (@candacewwong)

    It happens on my homepage exclusively and yes WP Engine Support.

    Plugin Support Andrew Misplon

    (@misplon)

    Does the issue persist if you switch to another theme like Twenty Sixteen?

    To help Page Builder avoid theme widget styles, go to Settings > Page Builder > Widgets and disable Add Widget Class.

    Thread Starter candacewwong

    (@candacewwong)

    Yes. My theme is from Themeco and it still happens. I have disabled Add Widget Class and when I Edit the page it doesn’t load at all.

    Plugin Support Andrew Misplon

    (@misplon)

    Please, open a thread on our forum, we’ll request login details and take a look.

    https://siteorigin.com/thread

    Thanks

    Thread Starter candacewwong

    (@candacewwong)

    I have. Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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