page up

Hi,

The form should scroll up after going to the next or previous page. There could be a JavaScript conflict on your website.

Could we please have a look at the form? Please post the link to the page where you have it published.

Thanks! Have a good day!

Hi,

Thank you for you reply.

Form page link is https://www.koreaetour.com/Customer-Satisfaction-Survey/
And Password is ‘etourism’

Thank you ??

Dear user,

May I ask do you want the form after clicking Previous or Next buttons to scroll up to the top of the form or to the top of the page?

Thanks in advance!

Hi,

Thank you for your reply.

I want to go to the top of the form when I click the button.

Thank you ??

Hey!

Could you please let us know which web browser do you use to test the form? We checked, but the scroll-to-top function worked correctly.

We recorded a screencast while testing. Please have a look at it within this link.

Thanks!

Hey!

Could you please let us know which web browser do you use to test the form? We checked, but the scroll-to-top function worked correctly.

We recorded a screencast while testing. Please have a look at it within this link.

Thanks!

Hi,

Thank you for your reply.

It works well on PC.
But, It doesn’t work on mobile phone and tap devices.

Hope to hear from you soon.

Thank you ??

Hi,

Thank you for explaining that!
In that case could you please contact our team at [email protected] and allow us to have a closer look at the issue?

Please also indicate the link to this forum topic in your email. We’ll figure out a solution to the issue and share it here as well.

Cheers.

Hi

Thank you for your support.

I sent you an email now

Many thanks ??

Hi,

I am happy to inform you, that our development team has resolved the problem on your website. They have replaced the following code in /form-maker/js/main_div_front_end.js file:

jQuery('html').animate({
      scrollTop: form.offset().top - 150
    }, 500);

To this:

jQuery('body,html,document').animate({
      scrollTop: form.offset().top - 300
    }, 500);

Please test the solution and let me know if the issue is fixed.
Cheers!