• Resolved noaa11

    (@noaa11)


    Hello,
    When the plugin is activated, the page content div is completely empty, so the font end only displays the header and footer of every page. As if it’s completely removed all html in the page’s content. When we deactivate the plugin, the page’s content is displayed again.
    This is urgent because we have important pages that are empty because of this and it’s very bad for seo as well.
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Andrea Greco

    (@andygi)

    hello, quick question, are you a new user of the pluging or do you face on this issue after update it?

    If it is the first time you use it, the issue should be some incompatibility with the template you use.
    In that case I suggest disabling the hook to add the button automatically.
    To do so, go to settings > GD Mylist > Add GD My List Button and disable it.

    After that, is the issue is fixed you can add the button by or short_code or directly in the code. You can find more info in FAQ section

    Thank you

    • This reply was modified 3 years, 9 months ago by Andrea Greco.
    • This reply was modified 3 years, 9 months ago by Andrea Greco.
    Thread Starter noaa11

    (@noaa11)

    No, the plugin has been installed for a few months, we’ve been using the shortcode option. The setting you mentioned is already disabled.

    Plugin Author Andrea Greco

    (@andygi)

    Ok. Could you tell me the theme name do you use, please?

    Thank you.

    Plugin Author Andrea Greco

    (@andygi)

    Hi, I have released a new version in order to extend themes compatibility.

    It should cover your also but let me know.

    I have tested on 5 different themes, but, as you can image, every theme can add some code that generate some issue.

    For instance, I have found your issue in only one theme that apparently use the header differently.

    Let me know and have a nice day.

Viewing 4 replies - 1 through 4 (of 4 total)
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