Page cache not working (since version 3.2.3)

  • Resolved webpart

    (@webpart)


    2 years ago

    Once again you gave a ticket as solved without being it !!!

    I transcribe my last message below:

    Don’t tell me anything?
    Don’t you want to know about a plugin user who was stuck in version 3.2.3 because the page cache doesn’t work in versions after this one?

    I’ve been trying for months to get this support to follow up on this problem (the most recent submission was the exported settings) but invariably the result is the closing of the ticket (always as resolved !!!) with no response.

    It remains for me to replace the plugin and spread a note against its use.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support vupdraft

    (@vupdraft)

    Hi,

    Sincere apologies, I have asked the plugins lead developer to look into this as high priority.

    Plugin Support vupdraft

    (@vupdraft)

    I have also reopened the original ticket.

    Plugin Support vupdraft

    (@vupdraft)

    Hi,

    Apologies, our development team were unable to replicate your issue, would we be able to log into your site to take a look at it. This would really help us to diagnose and provide a fix for your issue. Could you contact us here: https://getwpo.com/premium-support/ and we will do everything we can to resolve this for you.

    Plugin Contributor Venkat Raj

    (@webulous)

    @webpart Please submit a ticket mentioned above. That will enable us to talk in private.

    We need more details to reproduce the issue. After that we can provide a fix. Thanks

    Thread Starter webpart

    (@webpart)

    As I said, I tried to submit a ticket at?https://getwpo.com/premium-support/?but it forces me to enter an “Order number for your purchase” !!!

    Plugin Contributor Venkat Raj

    (@webulous)

    @webpart Sorry try this form. https://getwpo.com/ask-pre-sales-question/

    Yes, it is pre sales question form but will reach our support channel

    Thread Starter webpart

    (@webpart)

    Done.

    Plugin Support vupdraft

    (@vupdraft)

    @webpart – thank you for doing this, we will look into your issue. If you need to contact us again through the helpdesk, you can also enter 00000 for the order number. Please don’t hesitate to contact us if you have any questions.

    • This reply was modified 2 years ago by vupdraft.

    I reported this same issue (#3820) and was told to downgrade to 3.2.3 (back in August)

    Plugin Contributor Venkat Raj

    (@webulous)

    @webpart We have found the issue and added a solution. Will be available in the next release (v.3.2.14)

    @joegasper If you are on Windows server, I can confirm that this issue has been fixed. If you are on other server, let me know.

    Thread Starter webpart

    (@webpart)

    When is v.3.2.14 planned for?

    Plugin Contributor Venkat Raj

    (@webulous)

    @webpart 1st week of April

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Page cache not working (since version 3.2.3)’ is closed to new replies.