Page Builder plugin issue since WP 5.4.2

  • Resolved wildcatfamily

    (@wildcatfamily)


    4 years, 9 months ago

    Can you please advise if there has been any issues on Pinnacle with the WP 5.4.2 upgrade June 11th.

    I create and edit pages on this website using the Siteorigin plug-in Page Builder.

    If I try to edit any of my pages since the upgrade – it shows the Page Builder menu but none of the Content Rows so I cannot edit anything, and says Word count: 0. I also cannot open any of the side widgets like Page Attributes etc. on the editing page. I am using Classic Editor.

    Website on the front-end still displaying ok – ie all the content appears to still be there.

    Issue the same on Firefox and Chrome. I have tried editing from all different paths and also Live Editor – but none show the main body content section.

    Checked with my host, they get the same issue and cannot see any errors on their server or my website. They increased the memory and cleared caches but that didnt help.

    kindly advise what I can try, thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • hannah

    (@hannahritner)

    Hi @wildcatfamily,
    I’m not able to duplicate this on my site. Have you tried deactivating your plugins to test if any are conflicting? I would suggest starting there. Let me know if there’s no change!

    Hannah

    Thread Starter wildcatfamily

    (@wildcatfamily)

    Thanks Hannah
    I deactivated about 14 plug-ins that I no longer use, and the issue is resolved now. So it was one of those, probably an old plug-in that is no longer being updated.
    Much appreciated.
    Can you please delete the link to the example page if possible, I seem to be getting some spam traffic to there, thanks.
    Regards

    hannah

    (@hannahritner)

    Glad you were able to determine the issue!

    Unfortunately, we have no control over the www.remarpro.com forums. You can try reaching out to the guys on the www.remarpro.com forums and ask if they’ll remove your link.

    Best,
    Hannah

Viewing 3 replies - 1 through 3 (of 3 total)
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