Page broken after disabling the plugin

  • Update: After raging here, Optimole did get in touch with me immediately and was very responsive. We resolved the issue together within a day.

    —–

    I disabled this plugin because WP-Rocket now supports lazy loading for background images as well. This was this only reason I went for Optimole. Now after disabling it, I have many many broken images on my website. All modules of the tool (Media Recoverage, etc.), that should help to remove all pieces of code of this plugin, failed. I still can see in the source code of my frontend, that many images are linked via optimoles URLs.

    Well, as a premium user, I can contact the support – that’s what I guessed. Well. After good responsiveness in the beginning, there we 9 days of silence. 9 days of a broken website is a problem when you have thousands of website visitors. Now again 5 days of silence.

    I cannot recommend Optimole. Go for Shortpixel+WP-Rocket and you have a faster + more reliable page.

    • This topic was modified 1 year, 4 months ago by chrimby1.
Viewing 1 replies (of 1 total)
  • Plugin Author Optimole

    (@optimole)

    Hi there,

    First and foremost, we sincerely apologize for the issues you’ve encountered and the inconvenience this has caused.

    Upon reviewing your account, it appears that you were using our free service when you contacted us. We strive to provide timely support to all our users, but our capacity does allow for more immediate assistance to premium users. We regret any misunderstanding this may have caused.

    Regarding the broken image issue after disabling Optimole, we want to assure you that Optimole doesn’t permanently alter your image URLs in the database. This means that deactivating the plugin should revert your images back to their original state. It’s concerning to hear this wasn’t your experience, and we are keen to investigate this further to prevent such issues in the future.

    We understand that communication is key, and we regret the delay in our responses and we would appreciate the opportunity to assist you in resolving this matter. Even though you’re currently not a premium user, we believe in providing quality support to all our customers and we will be looking into your case further.

    Thank you for your feedback, and we hope to resolve your concerns promptly.

Viewing 1 replies (of 1 total)
  • The topic ‘Page broken after disabling the plugin’ is closed to new replies.