Page background

  • Resolved nvh65

    (@nvh65)


    11 months, 2 weeks ago

    I have a members only page on a website, built with Beaver Builder and the Astra theme.

    Since last year I’ve had problems with the standard WP password protect not working right on a couple of sites – including some that had been running for years. Never did figure it out but installing PPWP solved the issue so I moved on.

    I’m building a site at the moment and all was fine, I had used some CMS to customise the password log-in and then I installed PPWP.

    This messed up my page background. My header area and the password form are on a black background but I have a white area at either end and I can’t get rid of it. The footer is full width and looks fine

    The site is using a transparent header with an image everywhere else.

    I’ve removed all my CSS, set a background colour for the site – I’ve used a custom single page CSS for the protected page and fiddled with all sorts of things – all to no avail.

    I’m sure I’m missing something basic and stupid but I’m stuck. Grateful for any help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WP Folio

    (@buildwps)

    Hi @nvh65,

    Thank you for reaching out to us.

    We go to the page you provided and check but it looks like we have to login to see the issue. We only see a login form without header and footer.

    To assist you better, could you please:

    1. Provide us a screenshot\screencast the issue youre facing
    2. Provide us a sample password for us to take a look.
    3. What kind of password you’re using? E.g: Single protection, Sitewide protection, Partial Content Protection.

    {offforum contact offer cleaned}

    Moderator Yui

    (@fierevere)

    永子

    Moderator notes: Asking and offering passwords is not permitted by forum guidelines.
    However, if the issue requires to log in
    * Make sure to register account with lowest required privileges. Definitely “administrator” or “editor” role is not needed here
    * Open registration (require admin approval is possible) so supporters can register themselves, instead of sharing passwords via open channels or going off-forum

    Thread Starter nvh65

    (@nvh65)

    This is what it looks like.

    Single page protection, the password works fine. The only thing I didn’t mention, since I think it’s irrelevant, is that I changed hosting company in January, I run about 30 sites and most have a password page or two.

    No issue with the rest of the site. Not had this before and it only happened when I added PPWP.

    Plugin Author WP Folio

    (@buildwps)

    Hi @nvh65 ,

    Apologies for the delayed response.

    It appears that there is padding present in both the header and body sections for an unknown reason and the password works fine. This issue is likely related to the theme.

    Could you confirm if you have applied any custom CSS to your site?

    Would you be able to switch to another theme temporarily to see if the problem persists?

    If switching themes resolves the issue, it would be beneficial to reach out to the customer support team of the Astra theme. They will be able to advise on the specific CSS adjustments needed to resolve this issue.

    Awaiting your reply.

Viewing 4 replies - 1 through 4 (of 4 total)
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