Page access wrongly restricted by ARMember

  • Resolved k-konzept

    (@kkonzept)


    1 month, 4 weeks ago

    Hello! After some ARMember update (I guess) the start page of our website can’t be accessed by the public anymore. Visitors get re-directed to the login page by ARMember. Access to the page had never been restricted by ARmember before. I tried to reset the access rules for the page by toggling on/off/on and re-saving, but to no luck. What can I do?

    Regards Sascha


    PS. I can’t post a link to the site in public.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support dimplemodi

    (@dimplemodi)

    Hello,

    As recently no such changes are made and also I have checked at our local server but there is no issue found. But please confirm that, do you have changed recently home page which is already restricted. If so then, kindly change the home page first and after that check at the ARMember -> Content Access Rules that the page is not restricted there if the current home page is restricted then, kindly disable the restriction and after that, it should work fine.

    Please check accordingly and let me know if there is anything else.

    Thanks

    Thread Starter k-konzept

    (@kkonzept)

    No, I didn’t set the home page to be restricted. It shows as unrestricted in the WP and ARM page listings. But ARMember behaves as if it was and redirects to login.

    https://beta.k-konzept.de/defidigi/

    Plugin Support dimplemodi

    (@dimplemodi)

    Hello,

    I have noticed that you are using the ARMember Pro plugin. Please note that this forum is only for the ARMember Lite plugin so due to forum limitations I won’t be able to assist you. 

    Kindly open a support ticket for the ARMember pro plugin and after that, you will be assisted from there.

    Thanks

    Thread Starter k-konzept

    (@kkonzept)

    It’s about a basic function of your free plugin!

    Apart from that I don’t find an option to renew the support period. There’s only the option to buy the pro version again. We bought a lifetime licence but are out of the six months support. Can’t be that we’re lost on nowhere-land between free and pro then.

    Plugin Support dimplemodi

    (@dimplemodi)

    Hello,

    Regarding your actual issue regarding redirection, this type of redirection happen when you have set Edit profile, current membership shortcode in the page and if you check that page without logged in then page will be redirected to the login page.

    Regarding renewing premium version etc things, please contact us via our website and we will be help you further. We can not assist you here due to forum limitations.

    Thanks

    Thread Starter k-konzept

    (@kkonzept)

    Thanks for the tip with the shortcode, that solved it!

Viewing 6 replies - 1 through 6 (of 6 total)
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