page 500 error when “add new” group is clicked

  • Resolved Steve Valencia

    (@lonewolf95665)


    2 years, 4 months ago

    I just reinstalled Adrotate Pro. When I click on manage group the redirect works. On the Groups page there are two links. One of them is “add new”

    When I click on add new the page icon spins continually for what seems a very long time before going to page error 500.

    I have performed the plugins conflict test, deactivated adrotate and reactivated it and I switched themes and still no joy.

    I am on a dedicated server with 192GB ram and 12 cores. Time outs are set to 90. Does anyone have a suggestion on how to fix this? Time is of the essence.
    Regards,
    S Valencia

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Arnan de Gans

    (@adegans)

    Oh you’re here too – Please stick to the 4 tickets you already created, thanks!
    I have replied to your questions in my ticket system.

    Error 500 is a server error, logged in the error_log file. Looking that up should give some insight into what’s going wrong. I’ve also asked you to look in the error_log file in your support ticket and provided some more detail there.

    I’ll look at it tomorrow, when the weekend is over.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You’re using a commercial/premium plugin, so please use their official support channel. We feel they are best equipped to support their products.

    https://ajdg.solutions/product/adrotate-pro-single/

    Commercial products are not supported in these forums.

Viewing 2 replies - 1 through 2 (of 2 total)
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