oxygen builder 503 error if wordfence is active

  • Resolved zsujoker

    (@zsujoker)


    3 years ago

    I am receiving an 503 error from my server when I try to load oxagen builder while wordfence is on.

    COuld you help me resolve the issue?

    The page I need help with: [log in to see the link]

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @zsujoker,

    I think the builder plugin could be triggering false-positives with scripts or connections it is trying to use when loading up. Learning Mode can help fix this.

    From the Wordfence Dashboard click on Manage WAF. Then you will see Basic Firewall Options > Web Application Firewall Status. Change the option to Learning Mode. Now perform the actions that were causing issues. This will help Wordfence learn that these actions are normal and it will allow them in the future. After you have finished performing the actions, switch the WAF from Learning Mode back to Enabled and Protecting. Now test to see if these actions work correctly.

    Thanks,

    Peter.

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