Overlay did not apply

Hi @swf2002 ,

I hope you are doing well.

Thank you for bringing this issue to our attention. We have forwarded it to our technical team for investigation. They are currently looking into the problem, and I will update you accordingly.

We truly appreciate your patience during this time.

Thanks & Regards,
WP Experts Support Team

Hi @swf2002 ,

I hope you’re doing well.

Could you kindly change your image and test it again? If the issue you’re encountering is image-related, this may resolve it. We have thoroughly tested the situation in our staging environment, and everything appears to be functioning as expected.

Thank you for your cooperation.

Best regards,
WP Experts Support Team

Hello again and thanks for your feedback.

I did what you suggest but sill got the same result. This time I will leave the option for ovelray ON just you to can test FB developer in real time.

See here: https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Felhovo.news%2F%3Fp%3D443992

Regards,
Nick

I just notice that under tap overlay there is text from plugin:

– You can see an example of the end result?here
And when you go on example there is web site which have same error as min see here->

https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fmusicfest.pt%2Fspecial-romance-fontaines-d-c-em-lisboa-100959%2F

I found the solutions. I did disable all my plugins and left only Open Graph and Twitter Card Tags. Once when I did that the overlay start to work again. One by one I did enable all plugins and the overlay still work again as normal. I suppose the LiteSpeed Cache cause this problem, but can not be sure.

Thanks for your help.

Hi @swf2002 ,

Thank you for your patience and for working through the troubleshooting steps. We’re glad to hear you’ve identified the possible cause of the issue, and we truly appreciate your detailed investigation.

As you mentioned, disabling all plugins and enabling them one by one helped resolve the problem. It seems the issue is related LiteSpeed Cache plugin. As noted earlier, the plugin works perfectly in our staging environment.

We are marking this thread as resolved. If you encounter any further issues, please don’t hesitate to open a new thread.

Best regards,
WP Experts Support Team