Over promise, under deliver

  • I would think that by now, Paypal and WooCommerce could create a gateway that works. After going through the whole process and linking financial institutions, and following all the settings in the video, as well as info pages … the plugin only partially works. The video shows a page for Paypal payments that I don’t even see. So it is a problem in not showing any payment buttons, other than Apple Pay on my product pages. This shouldn’t require a developer to setup, and there is no excuse for Paypal and Woo to not keep instruction videos current.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    Thanks for providing feedback.

    The plugin interface is currently undergoing a rework and has been updated for improved user experience, so some resources out there may not be fully up-to-date. But the official setup guide in the documentation is still accurate and depicting the latest screens.

    Setting up the plugin usually is a fairly straightforward process and certainly does not require a developer, but if you encounter any difficulties during the plugin setup, I suggest reaching out to the support team for more guidance as the team is happy to help.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter mspa

    (@mspa)

    Thanks Niklas. I finally got it working, but I noticed that of the three times I reinstalled, I didn’t always see the same setup page. But now that it seems to be working, I’m not touching it ??

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi Matt,

    Glad to hear that you were able to get the plugin working! Please note that certain setup screens, such as the one for enabling advanced card payments, will only be displayed once during the initial setup process or until the sign-up procedure is fully completed. If you have any questions or issues in the future, feel free to reach out to the support team.

    The support team is ready and happy to assist you with any questions or concerns you may encounter. To receive the quickest and most efficient assistance, we recommend reaching out through the dedicated support channel.

    Thank you for taking the time to share your experience. We value your feedback and understand the frustration of encountering issues during setup. We are here to help resolve any problems and ensure a better experience for you going forward.

    Kind regards,
    Niklas

    Thread Starter mspa

    (@mspa)

    Hi Niklas, I don’t know what happened, but the problem just started back up again after working great for the last 2 weeks. Do you know if a change was made to the filter today.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @mspa,

    The first update in over a month was released earlier today. If you still encounter any problems, I recommend contacting the support team from here: https://woocommerce.com/document/woocommerce-paypal-payments/#get-help

    The reviews are not monitored for support, as this is against the forum guidelines. So we must ask you to please get in touch with the support team on the above-mentioned channels, and we’ll help you out to the best of our ability.

    Thanks for your understanding!

    Kind regards,
    Niklas

Viewing 5 replies - 1 through 5 (of 5 total)
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