Outstanding tech and customer support

In this day when tech and customer support engineers don’t seem to read trouble tickets and respond (if at all) with incomplete, confusing, texts, what a delight to encounter the tech support at WordFence. I’m a new user of the service. My first trouble ticket elicited a full and complete statement of the problem and its solution, directed me to the appropriate WordFence explanation (which was remarkably clear), and offered additional help if needed. Follow-up emails from me, which expanded the topic, were met with the same fully complete, clear response. What a pleasure to deal with a company with this level of customer-focused support. They should clone these folks.