Outlook email formatting issues

  • Resolved robaxxx

    (@robaxxx)


    1 year, 4 months ago

    Hi there

    This follows on from my previously closed topic “Office Outlook email formatting is a mess“

    I’ve been testing the plugin again today and I’m not sure I’m seeing any changes.

    If I insert an image via the image block, it displays at the correct template size in Gmail or Live/Outlook.com but in desktop Outlook it displays at the full size of the original image.

    I’ll also upload a screenshot of the buttons and social icons – one the left is Outlook and on the right is in the campaign editor.

    Do I need to do something special to make it load the new templates? I tried uninstalling and reinstalling the plugin.

    Thanks for any advice on this.
    Regards
    Rob

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter robaxxx

    (@robaxxx)

    Forgot to add the screenshot
    wemail-01 hosted at ImgBB — ImgBB (ibb.co)

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @robaxxx ,

    We appreciate your detailed description of the problem and the screenshot you provided. Our team is aware of the issue you mentioned, and they are currently investigating it further. It appears to be specific to Outlook, as you mentioned, and we are working on finding a solution.

    Please rest assured that we are actively working on resolving this issue to ensure that the plugin functions as expected across all platforms, including Outlook. We value your feedback and appreciate your patience as we work on this matter.

    If you have any additional information or further questions, please feel free to let us know. We will be happy to assist you further.

    Thanks

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @robaxxx ,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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