Outdated CRM …

  • Hi

    We lost a few hours testing for the third time in years this CRM plugin

    Almost nothing has changed (except some changes in UI and better speed) : this CRM is outdated in its core / features / extensions

    It could be promising but…

    it has been developed many years ago and almost nothing has changed since then, making it outdated compared to the market

    quotes, invoices, contacts have designs & features like 10 years ago

    Features requests (pipelines etc) are the same for years, and nothing has changed

    Also support should be more proactive

    Please have a look at the other similar tools on the market and try to do something at least close to those

    Good luck ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @deepblue5,

    Thanks for taking the time to share your honest feedback about our CRM. I see you are testing many WordPress-based CRM products and leaving reviews and comments in other forums too ??

    We do have made some improvements in the UI and in many features’ functionalities – we have changelogs to read about that.

    About the support, we provide assistance to free users on this forum (I haven’t seen recent requests from you in the threads recently but I might be wrong), where we try to answer as fast as possible.

    If you have also tested our paid extensions or plans, you may know that paid users have dedicated priority support over email; I would not call it ‘non existent’, but I respect your opinion.

    If you have any other questions about our product or are interested in further testing, you know where to find us ??

    Thread Starter DeepBlue

    (@deepblue5)

    Thank you for your comment

    yes you’re right i have edited my review by saying support should be more proactive ??

    Well JetPack CRM looks promising at first, but i can see recent reviews here are similar to mine, i have been a bit disapointed by the look & feel & features compared to what’s existing on the market

    i know Jetpack CRM (no bs crm) has been developed a long time ago, but i think you should revamp it from the core

    and last point : i think it is not a good practise anymore to have to install XX plugins to have a descent CRM, the good practise today is : one free version / one Pro version, 2 plugins max, not 10+ (like it is the case with Jetpack CRM if we want all features : invoice, portal, pipeline etc)

    Good luck ??

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @deepblue5,

    yes you’re right i have edited my review by saying support should be more proactive ??

    Thanks! We appreciate the change ??

    ?i think it is not a good practise anymore to have to install XX plugins to have a descent CRM, the good practise today is : one free version / one Pro version, 2 plugins max, not 10+ (like it is the case with Jetpack CRM if we want all features : invoice, portal, pipeline etc)

    Noted – that’s a good point worth reporting to our product team.

    Again, thanks for your feedback, we hope you circle back soon and change your mind about our CRM at some point! ??

    Thread Starter DeepBlue

    (@deepblue5)

    Yes i am always open to test again and change my mind

    i know it is a huge work to develop such complex plugins so good luck ??

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Thanks! We appreciate the understanding ??
    Take care!

Viewing 5 replies - 1 through 5 (of 5 total)
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