Outcome to fix Kaspersky browser extension blocks editing of orders

  • Resolved Encify

    (@damiafaw)


    3 weeks, 3 days ago

    I also have the same issue and its all related to WooCommerce Wholesale Prices plugin (free version is what I use)

    Scanned the site with various malware plugins, even clamav for the server itself – nothing reported. Found that it was caused by the plugin when enabling troubleshooting mode and activating some plugins and confirming which one triggered the alert.

    The other one is marked resolved, but there is no updates released and no outcome mentioned on how t fix this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi @damiafaw, are you only running Wholesale Prices free plugin? Can you please paste your system status (WooCommerce->System Status)

    Thread Starter Encify

    (@damiafaw)

    Hi @jkohlbach , please find the below details - thanks
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    • WordPress address (URL): https://www.xxxxxxxx.com
    • Site address (URL): https://www.xxxxxxxx.com
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    • post: 23
    • postman_sent_mail: 500
    • product: 164
    • product_variation: 1854
    • pw_gift_rule: 1
    • revision: 122
    • rm_content_editor: 1
    • schema: 3
    • seedprod: 2
    • shop_coupon: 371
    • shop_order: 15611
    • shop_order_refund: 335
    • spucpt: 1
    • store_locator: 48
    • vc4_templates: 7
    • wafs: 2
    • wc_order_status: 15
    • wcst_trigger: 9
    • woovouchercodes: 57
    • woovouchers: 9
    • woovoupartredeem: 1
    • wp_global_styles: 1
    • wpcf7_contact_form: 1
    • wr_mapper: 2
    • yith_popup: 1
    • yith_wcan_preset: 1
    • ywrac_cart: 19
    • ywrac_email: 2 Security
    • Secure connection (HTTPS): ?
    • Hide errors from visitors: ? Active Plugins (54)
    • LayerSlider: by Kreatura Media – 7.13.0
    • Afterpay Gateway for WooCommerce: by Afterpay – 3.8.6
    • Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 4.4
    • bunny.net: by bunny.net – 2.2.22
    • Claue Addons: by JanStudio – 1.2.7
    • Contact Form 7: by Takayuki Miyoshi – 5.9.8
    • Customer Reviews for WooCommerce: by CusRev – 5.61.2
    • GTM4WP – A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
    • EAN, UPC, ISBN Generator: Product Barcode Inventory for WooCommerce: by WPFactory – 5.3.0
    • Envato Market: by Envato – 2.0.12
    • Facebook for WooCommerce: by Facebook – 3.2.10
    • Site Kit by Google: by Google – 1.138.0
    • Green Popups (formerly Layered Popups): by Halfdata
    • Inc. – 7.50
    • Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.1
    • Imagify: by Imagify – Optimize Images & Convert WebP & Avif – 2.2.2
    • WPBakery Page Builder: by Michael M – WPBakery.com – 7.9
    • Local Google Fonts: by EverPress – 0.22.0
    • MC4WP: Mailchimp for WordPress: by ibericode – 4.9.18
    • MalCare WordPress Security Plugin – Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.81
    • Microsoft Clarity: by Microsoft – 0.10.2
    • Nginx Helper: by rtCamp – 2.2.5
    • Perfect Brands WooCommerce: by QuadLayers – 3.4.4
    • Pin Maker: by WPAddon – 1.0.9
    • Redis Object Cache: by Till Krüss – 2.5.4
    • Rank Math SEO PRO: by Rank Math – 3.0.73
    • Rank Math SEO: by Rank Math – 1.0.230
    • Simple Cloudflare Turnstile: by Elliot Sowersby
    • RelyWP – 1.27.0
    • WooCommerce Bulk Edit Products, Orders, Coupons, Any WordPress Post Type (Advanced) – Smart Manager: by StoreApps – 8.48.0
    • Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.9.6
    • UpdraftPlus – Backup/Restore: by TeamUpdraft
    • DavidAnderson – 2.24.6.26
    • WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.4.6
    • CTX Feed: by WebAppick – 6.5.29
    • Converter for Media: by matt plugins – Optimize images by convert WebP & AVIF – 6.1.2
    • Payment Plugins for Stripe WooCommerce: by Payment Plugins
    • [email protected] – 3.3.76
    • Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.2
    • WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.7
    • WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.15.4 (update to version 2.0.3 is available)
    • FOX – Currency Switcher Professional for WooCommerce: by realmag777 – 2.4.2.2
    • WooCommerce Legacy REST API: by WooCommerce – 1.0.4
    • PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.9.0
    • WooCommerce – PDF Vouchers: by WPWeb – 4.9.9
    • Product SKU Generator for WooCommerce: by SkyVerge – 2.5.0
    • WooCommerce Role Based Methods: by WPBackOffice – 2.4.3 (update to version 2.5.2 is available)
    • WooCommerce Shipment Tracking: by WooCommerce – 2.4.3 (update to version 2.5.2 is available)
    • WooCommerce Australia Post Shipping: by WooCommerce – 2.5.7 (update to version 2.6.4 is available)
    • WooCommerce Smart Coupons: by StoreApps – 8.13.0 (update to version 9.14.0 is available)
    • WooCommerce Table Rate Shipping: by Bolder Elements – 4.3.12
    • WooCommerce Wholesale Prices: by Rymera Web Co – 2.2.1
    • WooCommerce Xero Integration: by WooCommerce – 1.8.3 (update to version 1.9.0 is available)
    • WooCommerce: by Automattic – 9.3.3
    • Wordfence Security: by Wordfence – 7.11.7
    • WP Mail SMTP Pro: by WP Mail SMTP – 4.1.0
    • WPS Hide Login: by WPServeur
    • NicolasKulka
    • wpformation – 1.9.17.1
    • YITH WooCommerce Ajax Product Filter: by YITH – 5.5.0 Inactive Plugins (1)
    • WooCommerce Square: by WooCommerce – 4.8.2 Dropin Plugins ()
    • advanced-cache.php: advanced-cache.php
    • object-cache.php: Redis Object Cache Drop-In Must Use Plugins (1)
    • Health Check Troubleshooting Mode: by – 1.9.2 Settings
    • Legacy API Enabled: ?
    • Force SSL: ?
    • Currency: AUD ($)
    • Currency Position: left
    • Thousand Separator: ,
    • Decimal Separator: .
    • Number of Decimals: 2
    • Taxonomies: Product Types: external (external)
    • grouped (grouped)
    • simple (simple)
    • variable (variable)
    • Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    • exclude-from-search (exclude-from-search)
    • featured (featured)
    • outofstock (outofstock)
    • rated-1 (rated-1)
    • rated-2 (rated-2)
    • rated-3 (rated-3)
    • rated-4 (rated-4)
    • rated-5 (rated-5)
    • Connected to WooCommerce.com: ?
    • Enforce Approved Product Download Directories: –
    • HPOS feature enabled: –
    • Order datastore: WC_Order_Data_Store_CPT
    • HPOS data sync enabled: ? Logging
    • Enabled: ?
    • Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    • Retention period: 30 days
    • Level threshold: –
    • Log directory size: 121 KB WC Pages
    • Shop base: #4 – /shop/
    • Cart: #5 – /cart/ – Contains the [woocommerce_cart] shortcode
    • Checkout: #6 – /checkout/ – Contains the [woocommerce_checkout] shortcode
    • My account: #7 – /my-account/
    • Terms and conditions: #3928 – /terms-conditions/ Theme
    • Name: Claue Child
    • Version: 1.0.0
    • Author URL: https://www.janstudio.net
    • Child Theme: ?
    • Parent Theme Name: Claue
    • Parent Theme Version: 2.2.3
    • Parent Theme Author URL: https://www.janstudio.net
    • WooCommerce Support: ? Templates
    • Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    • Overrides: – Admin
    • Enabled Features: activity-panels
    • analytics
    • product-block-editor
    • coupons
    • core-profiler
    • customize-store
    • customer-effort-score-tracks
    • import-products-task
    • experimental-fashion-sample-products
    • shipping-smart-defaults
    • shipping-setting-tour
    • homescreen
    • marketing
    • mobile-app-banner
    • navigation
    • onboarding
    • onboarding-tasks
    • pattern-toolkit-full-composability
    • product-custom-fields
    • remote-inbox-notifications
    • remote-free-extensions
    • payment-gateway-suggestions
    • printful
    • shipping-label-banner
    • subscriptions
    • store-alerts
    • transient-notices
    • woo-mobile-welcome
    • wc-pay-promotion
    • wc-pay-welcome-page
    • launch-your-store
    • Disabled Features: experimental-blocks
    • minified-js
    • product-pre-publish-modal
    • settings
    • async-product-editor-category-field
    • product-editor-template-system
    • blueprint
    • reactify-classic-payments-settings
    • Daily Cron: ? Next scheduled: 2024-10-28 15:26:45 +11:00
    • Options: ?
    • Notes: 8
    • Onboarding: completed Action Scheduler
    • Complete: 5,915
    • Oldest: 2024-09-27 20:40:47 +1000
    • Newest: 2024-10-28 21:07:29 +1100
    • Failed: 1,148
    • Oldest: 2020-11-01 15:40:23 +1100
    • Newest: 2024-10-25 15:20:55 +1100
    • Pending: 10
    • Oldest: 2024-10-28 22:07:29 +1100
    • Newest: 2025-01-02 01:47:25 +1100 Smart Coupons related settings
    • Number of coupons to show: 5
    • Number of characters in auto-generated coupon code:
    • Valid order status for auto-generating coupon: processing
    • completed
    • Include tax in the amount of the generated gift card:
    • Deduct credit/gift before doing tax calculations: no
    • Gift Card discount is inclusive of tax: no
    • Automatic deletion: no
    • Coupon emails: yes
    • Printing coupons: yes
    • Sell gift cards at less price?: no
    • Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
    • Renewal orders should not generate coupons even when they include a product that issues coupons: no
    • Allow sending of coupons to others: yes
    • Allow schedule sending of coupons?:
    • Combine emails:
    • Auto generated coupon email: yes
    • Combined auto generated coupons email: no
    • Acknowledgement email: yes
    • Enable taxes: yes
    • Prices entered with tax: yes
    • Rounding: no
    • Display prices in the shop: incl
    • Display prices during cart and checkout: incl
    • Display tax totals: itemized
    • Enable the use of coupon codes: yes
    • Calculate coupon discounts sequentially: yes
    • Account endpoints > Coupons: wc-smart-coupons Status report information
    • Generated at: 2024-10-28 21:10:45 +11:00
    Thread Starter Encify

    (@damiafaw)

    Checking if any updates to this issue?
    Thanks

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi Encify, from what we can tell this appears to be a fault of Kaspersky. It’s a false positive. There’s nothing in our codebase that would trigger something like this and certainly isn’t any malware.

    Regarding your particular warning, it’s a bit hard if the warning messages don’t even report specific files for us to investigate. If this is a paid subscription you have with them I’d suggest reaching out to their customer support.

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