Out of Stock Products Still Show Up in Ads
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Hi, We have had this issue for a long time now when our products become out of stock on our website they are still shown as in stock on Facebook Ads that we run. We had many people complain about why do you promote products when they are out of stock.
For our products we use stock management i.e when the inventory goes from 1 to 0 it gets out of stock. Also under Settings>products> inventory we have enabled Hide out of stock items from the catalog as we do not wish to show out-of-stock products on our website.
We have found a manual way to work for this. In this we have to first make out-of-stock products visible on our website. Then using a bulk product edit plugin have to disable stock management for out-of-stock products, then press manual sync on facebook for woccomerce plugin and then finally enable back hide out of stock items. But this is very time-consuming and has to be done regularly, if we miss doing it then ads show out of stock products.
Please help in solving this problem so that when a products becomes out of stock on website, it should automatically neither be shown on website ( this is already happening) and nor on facebook catalog, ad or shop
The page I need help with: [log in to see the link]
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Unfortunately this is an old problem. I tried to solve this several times and the support never provided me with an effective solution.
Hi @mananmushtaq02,
Sorry to hear about your Facebook problem.
For our products we use stock management i.e when the inventory goes from 1 to 0 it gets out of stock. Also under Settings>products> inventory we have enabled Hide out of stock items from the catalog as we do not wish to show out-of-stock products on our website.
[…]
We have found a manual way to work for this. In this we have to first make out-of-stock products visible on our website. Then using a bulk product edit plugin have to disable stock management for out-of-stock products, then press manual sync on facebook for woccomerce plugin and then finally enable back hide out of stock items.That’s an interesting work around, but you shouldn’t need to follow all of these extra steps for out of stock products.
Please note that Facebook for WooCommerce is currently not compatible with Checkout on Facebook & Instagram.
Following Meta’s announcement to discontinue ‘Checkout on another website’ support for US merchants and only allow ‘Checkout on Facebook & Instagram’ within this region, the plugin cannot be utilized by US merchants to create Facebook/Instagram Shops until further notice.
Nevertheless, US merchants can continue utilizing the plugin for Facebook Ads to promote their product catalogs across Facebook platforms.
Please let us know if you still have this error after changing this. If you aren’t using this setting, please submit your System Status report so we can get a better idea of your setup.
You’ll find it at the top of the page under WooCommerce > Status > Get system report > Download for support (after you scroll down a bit). Once you have the System Status Report file, please attach it to your reply.
https://woocommerce.com/document/facebook-for-woocommerce/#facebook-checkout
https://www.facebook.com/business/help/242644617460119?_rdc=2&_rdr
Hope this helps!
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0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfblockediplog: Data: 0.04MB + Index: 0.03MB + Engine MyISAM<br>wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfconfig: Data: 4.99MB + Index: 0.01MB + Engine MyISAM<br>wp_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wffilemods: Data: 11.92MB + Index: 1.40MB + Engine MyISAM<br>wp_wfhits: Data: 0.24MB + Index: 0.04MB + Engine MyISAM<br>wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfissues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wp_wfknownfilelist: Data: 8.72MB + Index: 0.42MB + Engine MyISAM<br>wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wflogins: Data: 0.03MB + Index: 0.01MB + Engine MyISAM<br>wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine MyISAM<br>wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfreversecache: Data: 0.36MB + Index: 0.08MB + Engine MyISAM<br>wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfstatus: Data: 0.32MB + Index: 0.14MB + Engine MyISAM<br>wp_wftrafficrates: Data: 0.02MB + Index: 0.03MB + Engine MyISAM<br>wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpf_meta_data: Data: 1.52MB + Index: 2.08MB + Engine InnoDB<br>wp_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpf_meta_values: Data: 0.02MB + Index: 0.47MB + Engine InnoDB<br>wp_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpie_template: Data: 0.28MB + Index: 0.00MB + Engine InnoDB<br>wp_wpnotif_mobile_otp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpnotif_newsletter: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpnotif_newsletter_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wpnotif_newsletter_send_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpnotif_sms_app: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpnotif_subgroups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wpnotif_subgroups_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wpnotif_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wpnotif_whatsapp_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpr_rocket_cache: Data: 1.52MB + Index: 1.70MB + Engine InnoDB<br>wp_wpr_rucss_used_css: Data: 2.52MB + Index: 2.39MB + Engine InnoDB<br>wp_wpuf_transaction: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yoast_indexable: Data: 10.38MB + Index: 4.11MB + Engine InnoDB<br>wp_yoast_indexable_hierarchy: Data: 2.06MB + Index: 0.38MB + Engine InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yoast_primary_term: Data: 0.11MB + Index: 0.14MB + Engine InnoDB<br>wp_yoast_seo_links: Data: 2.87MB + Index: 0.49MB + Engine MyISAM<br>wp_yoast_seo_meta: Data: 0.18MB + Index: 0.16MB + Engine MyISAM Post Type Counts</p> <p class=””>amn_exact-metrics: 1<br>attachment: 15053<br>blocks: 27<br>bp-email: 15<br>cartflows_flow: 2<br>cartflows_step: 2<br>condition_group: 2<br>cookielawinfo: 6<br>cr3ativsponsor: 2<br>customize_changeset: 33<br>display_type: 7<br>displayed_gallery: 21<br>elementor_library: 2<br>envato_kits: 2<br>fca_qc_quiz: 2<br>featured_item: 1<br>html5tap: 2<br>mailpoet_page: 1<br>nav_menu_item: 182<br>nf_sub: 65<br>ngg_gallery: 50<br>ngg_pictures: 643<br>notificationx: 1<br>oembed_cache: 57<br>page: 130<br>pdf_lv: 1<br>podcast: 1<br>popup: 3<br>post: 433<br>product: 4301<br>product_variation: 188<br>revision: 206<br>shop_coupon: 4<br>shop_order: 6161<br>shop_order_refund: 22<br>sidebar: 2<br>tribe_events: 4<br>tribe_organizer: 3<br>tribe_venue: 3<br>uo-recipe: 1<br>uo-trigger: 1<br>ux_template: 1<br>wc_product_table: 1<br>web-story: 2<br>wp_global_styles: 1<br>wpcode: 3<br>wpdmpro: 1<br>wpforms: 1<br>wpvr_item: 2<br>xlwcty_thankyou: 1 Security</p> <p class=””>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (41)</p> <p class=””>Accelerated Mobile Pages: by Ahmed Kaludi<br>Mohammed Kaludi – 1.0.90</p> <p class=””>Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.7<br>All-in-One WP Migration: by ServMask – 7.78<br>Browsee: by Browsee – 1.0.0<br>Click to Chat: by HoliThemes – 3.30<br>Customer Reviews for WooCommerce: by CusRev – 5.36.0<br>Disable Cart Fragments: by Optimocha – 2.3<br>Conversios.io – All-in-one Google Analytics, Pixels and Product Feed Manager for WooCommerce: by Conversios – 6.6.2<br>EWWW Image Optimizer: by Exactly WWW – 7.2.1<br>Facebook for WooCommerce: by Facebook – 3.0.33<br>Fish and Ships: by wpcentrics – 1.4.15<br>Flexible Shipping: by Octolize – 4.22.0<br>Site Kit by Google: by Google – 1.110.0<br>WPCode Lite: by WPCode – 2.0.13<br>MailPoet: by MailPoet – 4.29.0<br>PW WooCommerce Bulk Edit: by Pimwick<br>LLC – 2.118</p> <p class=””>Really Simple SSL: by Really Simple Plugins – 7.0.6<br>Rank Math SEO: by Rank Math – 1.0.202<br>Simple Cloudflare Turnstile: by Elliot Sowersby<br>RelyWP – 1.23.2</p> <p class=””>Poll, Survey & Quiz Maker Plugin by Opinion Stage: by OpinionStage.com – 19.8.16<br>WCFM – WooCommerce Frontend Manager: by WC Lovers – 6.7.1<br>WCFM – WooCommerce Multivendor Marketplace: by WC Lovers – 3.6.1<br>WCFM – WooCommerce Multivendor Membership: by WC Lovers – 2.11.2<br>WooCommerce Smart COD: by woosmartcod.com – 1.6.2<br>CTX Feed: by WebAppick – 6.0.9<br>Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.3<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.25<br>Woo Discount Rules: by Flycart – 2.6.1<br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.2<br>Product Filter by WBW: by WBW – 2.3.9<br>Razorpay for WooCommerce: by Team Razorpay – 4.5.6<br>NextMove Lite – Thank You Page for WooCommerce: by XLPlugins – 2.16.0<br>WooCommerce Stripe Gateway: by WooCommerce – 7.6.0<br>Pixel Manager for WooCommerce: by SweetCode – 1.32.4<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.6<br>WooCommerce: by Automattic – 8.1.1<br>Wordfence Security: by Wordfence – 7.10.3<br>WP Rocket: by WP Media – 3.15.0.1<br>WP Offload SES Lite: by Delicious Brains – 1.6.6<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.9</p> <p class=””>NextGEN Gallery: by Imagely – 3.37 Inactive Plugins (5)</p> <p class=””>OneSignal Push Notifications: by OneSignal – 2.4.0<br>Redirection: by John Godley – 5.3.10<br>Shiprocket: by Shiprocket – 2.0.1<br>Spectra: by Brainstorm Force – 2.7.0<br>Uncanny Automator: by Uncanny Automator<br>Uncanny Owl – 5.0.1.2 Dropin Plugins (1)</p> <p class=””>advanced-cache.php: advanced-cache.php Settings</p> <p class=””>API Enabled: ?<br>Force SSL: –<br>Currency: INR (?)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Shop base: #19703 – /shop/<br>Cart: #19757 – /cart/<br>Checkout: #19759 – /checkout/<br>My account: #17841 – /my-account/<br>Terms and conditions: #19763 – /refund-cancellation-policy/ Theme</p> <p class=””>Name: Flatsome Child<br>Version: 3.0<br>Author URL:<br>Child Theme: ?<br>Parent Theme Name: Flatsome<br>Parent Theme Version: 3.17.0<br>Parent Theme Author URL: https://uxthemes.com<br>WooCommerce Support: ? Templates</p> <p class=””>Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart.php version 7.4.0 is out of date. The core version is 7.9.0<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome-child/woocommerce/emails/admin-new-order.php<br>flatsome-child/woocommerce/emails/customer-completed-order.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php version 7.4.0 is out of date. The core version is 7.8.0<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/rating.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2023-09-28 18:40:06 +05:30<br>Options: ?<br>Notes: 192<br>Onboarding: completed MailPoet</p> <p class=””>Sending Method: AmazonSES<br>Send all site’s emails with: Default WordPress sending method<br>Task Scheduler method: WordPress<br>Cron ping URL: https://www.gyawun.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler</p> <p class=””>Canceled: 103<br>Oldest: 2023-09-04 11:02:29 +0000<br>Newest: 2023-09-25 10:56:39 +0000</p> <p class=””>Complete: 12,836<br>Oldest: 2023-09-04 10:02:34 +0000<br>Newest: 2023-09-28 12:15:19 +0000</p> <p class=””>Failed: 49<br>Oldest: 2022-09-20 18:36:30 +0000<br>Newest: 2023-09-25 17:39:43 +0000</p> <p class=””>Pending: 8<br>Oldest: 2023-09-28 17:25:37 +0000<br>Newest: 2023-10-03 06:41:51 +0000 Status report information</p> <p class=””>Generated at: 2023-09-28 17:49:46 +05:30<br>`
- The topic ‘Out of Stock Products Still Show Up in Ads’ is closed to new replies.