Out of stock – not syncing
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Hello,
Been having sync issues for years, opened other topics about this issue, and hoped the plugin update will fix this issue, but it’s not.
On Woocommerce if I check In Stock items there are 281 elements, on facebook 310. So sync is still not ok.
I found this error in fb catalog at data sources: https://snipboard.io/9E4xCb.jpg
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Hi @schero86 ,
Thanks for reaching out!
Please can you confirm that your issue was related to this closed Github issue, and that updating Facebook for WooCommerce has not yet resolved this for you?
In order to have a better understanding of your sites current environment, please can you share a copy of your sites System Status Report which you can find via WooCommerce → Status. Select
Get system reportand thenCopy for support.Once you have this, please can you share the results in your response here.
Cheers!
here is the system report: WordPress Environment WordPress address (URL): https://www.uniquestore.ro Site address (URL): https://www.uniquestore.ro WC Version: 7.5.1 REST API Version: ?</img> 7.5.1 WC Blocks Version: ?</img> 9.6.6 Action Scheduler Version: ?</img> 3.5.4 Log Directory Writable: ?</img> WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 1 Go WP Debug Mode: – WP Cron: – Language: ro_RO External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 100 Mo PHP Time Limit: 600 PHP Max Input Vars: 100000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 8.0.32 Max Upload Size: 100 Mo Default Timezone is UTC: ?</img> fsockopen/cURL: ?</img> SoapClient: ?</img> DOMDocument: ?</img> GZip: ?</img> Multibyte String: ?</img> Remote Post: ?</img> Remote Get: ?</img> Database WC Database Version: 7.5.1 WC Database Prefix: wp_ Dimensiune total? baz? de date: 846.89MB Dimensiune date baz? de date: 538.93MB Dimensiune index 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I created a new catalog, items uploaded fine.
But then I put a product to out of stock, it did not update.
I tried to use the tool “Delete products from facebook catalog” is also not workingHello,
To help you to investigate, please enable the logging, then repeat the steps to replicate the issue, and share the log for us to take a look. To do so, please follow these steps:
- Head to
Marketing > Facebook. - Enable debug mode at the bottom of the screen and save the settings.
- Repeat the steps to replicate the error.
- Head to WooCommerce > Status > Logs.
- Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
- You can also paste the logs (In text format) directly in your reply.
Let us know what you find.
as i wrote in previous message, here is the log:
https://we.tl/t-nHnjYRrYHRHi,
Indeed, you have sent the error log, I appreciate that, thanks.
For the most part, this is the error appearing in the logs:
code: 400
message: Bad Request
body: {"error":{"message":"Invalid parameter","type":"OAuthException","code":100,"error_subcode":2804019,"is_transient":false,"error_user_title":"Server Side Api Parameter Error","error_user_msg":"Param $['data'][0]['custom_data']['value'] must be a number",...It appears like there is some type of permissions or connection issue.
I’d suggest trying these steps to disconnect and reconnect to Facebook for WooCommerce, please check:?https://woocommerce.com/document/facebook-for-woocommerce-how-to-re-connect/
Be sure you are connecting to the correct catalog and that you are the owner of the connected page:?https://woocommerce.com/document/facebook-for-woocommerce/#connect-your-facebook-account
I hope this helps.
Hello,
I already did “delete facebook connection settings” and all the connection settings are ok, with the user and pages having access to all data, so this should not be the issue.but after uninstalling connection and apps these old app connections still remain and can not be deleted
https://ibb.co/syF5NnDHello @schero86,
On Woocommerce if I check In Stock items there are 281 elements, on facebook 310. So sync is still not ok.
Circling back to this part, may I ask where you see this?
I’m asking because on my Facebook dashboard, variants are recognized as products in terms of stock. Do you think that might be the issue?
Link to image: https://d.pr/i/oowoOX
Look forward to hearing back from you.No, I was referring to items.
I did clear the whole catalog today, reset facebook data for all products, uninstalled connection and reconnected.
Products were all imported succesfully.
Then I did following test:
I put a variant to be out of stock and updated the product to see if it also updates in FB catalog.
On product page I got following message:
Facebook for WooCommerce
Updated product group 6101851693228360 on Facebook.
I searched is status log for this product, there I have this message:03-24-2023 @ 16:36:18 – Response code: 200 message: OK body: {“id”:”9008172279255547″,”product_group”:{“id”:”6101851693228360″}} 03-24-2023 @ 16:36:20 – Request method: DELETE uri: https://graph.facebook.com/v14.0/6101851693228360?deletion_method=delete_items user-agent: Facebook-for-WooCommerce/3.0.16 (WooCommerce/7.5.1; WordPress/6.1.1) body: duration: 1.49047s 03-24-2023 @ 16:36:20 – Response code: 200 message: OK body: {“success”:true} 03-24-2023 @ 16:36:20 – {“response_data”:{“success”:true}} 03-24-2023 @ 16:36:20 – Deleted FB Metadata for product 51207 03-24-2023 @ 16:36:20 – Request method: GET uri: https://graph.facebook.com/v14.0/catalog:268161248829719:ODVSLTJHNV8zODE1Mg==/?fields=id,product_group{id} user-agent: Facebook-for-WooCommerce/3.0.16 (WooCommerce/7.5.1; WordPress/6.1.1) body: duration: 0.09849s
But when checking the catalog on facebook, the product variant was still there, showing IN STOCK …
I tried replicating the issue but as you can see below, the product is out of stock on Facebook.
Link to image: https://d.pr/i/x8XEpdPerhaps one of your plugins or theme is altering the stock value before sending it to Facebook.
?
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Let us know how it goes!I have “hide out of stock” enabled in woocommerce – > inventory.
So for me only the in stock items are showing in catalog, or at least only these should show.
I will try to redo the test with “hide out of stock” disabled and come back with a feedback.Ok, so i did the test and in this case,when hide out of stock is disabled in woocommerce, it is working, it is updated as “out of stock” also in facebook catalog.
But I was told this issue was fixed in previous update (version 3.0.12).
So it seems it was “unfixed” in later versions as now i have version 3.0.16.-
This reply was modified 1 year, 12 months ago by
schero86.
Hi,
This is odd.
Regarding the unknown error, please check if you have enabled 2FA (2 Factor Authentication)?for your Facebook account.
If yes, try to reset the 2FA configuration on your Facebook account, let us know if that makes a difference.
If not, please contact us at WooCommerce.com > My Account > Support, for further assistance. Please include a link to this forum thread.
Best.
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