Out of stock – not always syncing

  • Resolved schero86

    (@schero86)


    2 years, 1 month ago

    Hello,

    We are having this sync issue now for years.
    There are sync problems with this plugin.

    Some products that are out of stock in Woocommerce appear as in stock on Facebook.

    We have to periodicaly delete whole catalog on Facebook and resync the products.
    We get complaints from our customers that we advertise out of stock products, this can be also translated in partial wasted money on the ads.

    I can not understand how this situation can not be solved for so long period, there are so many topics about this problem …

Viewing 9 replies - 16 through 24 (of 24 total)
  • Thread Starter schero86

    (@schero86)

    Hello,

    To only available checkout I have is checkout on site, not on facebook/instragram.

    • This reply was modified 2 years, 1 month ago by schero86.
    Thread Starter schero86

    (@schero86)

    and this “out of stock” issue is affecting 2 different domains/shops I have

    Saif

    (@babylon1999)

    Hello @schero86,

    As mentioned this problem has been escalated to Meta. We can’t tell when a fix will be released but you can rest assured the team is working on it.

    I invite you to subscribe to the GitHub report for more updates, also please don’t hesitate to share any findings you think can help the devs in the comments.

    Cheers!

    Thread Starter schero86

    (@schero86)

    Ok, thanks!
    Problem still persists, some out of stock products are showing.

    For now, I am switching to other woocommerce module to sync products to facebook, because we are losing money on our ads promoting out of stock products.

    Thread Starter schero86

    (@schero86)

    And for one of my other sites I solved this SYNC issue temporarily until this plugin gets updated by unchecking in woocommerce settings the “hide out of stock products” option and now all the products are synced.

    And to still be able to hide the products from my store I added a custom code in functions.php.

    Hello,

    Thanks for writing back with an update.

    Since you started this forum topic three weeks ago, we have received other reports and were able to reproduce the issue. We have passed it on to the developers here:

    At this moment, the bug has been fixed and is set to be included on the next release which should happen in the coming weeks

    Thanks for bringing this to our attention.

    Best,

    Thread Starter schero86

    (@schero86)

    Great news! This will solve problems for a lot of users.
    Thank you!

    Hi @schero86,

    I’m happy to confirm that an update has been released that includes the fix. Please update to v3.0.12 of the Facebook for WooCommerce extension to take advantage of the fix.

    Let us know if you need further assistance.

    Thread Starter schero86

    (@schero86)

    Hello,

    Installed the update, I hope it will solve the problem.
    Thank you!

Viewing 9 replies - 16 through 24 (of 24 total)
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