Out of stock/backorder emails

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Soong

    (@soong)

    Also the customer receives two emails. One saying it’s out of stock and another saying it’s on back-order.

    I can’t see where I have to go control these emails?

    Thanks.

    I’m trying to edit the email placeholder text but I can’t see the ones that go out for out of stock products/backorders

    Also the customer receives two emails. One saying it’s out of stock and another saying it’s on back-order.

    Hmm, I’m a bit confused myself here. Emails for out of stock and/or backordered items are not included in WooCommerce by default.

    Can you please send us a screenshot of one so that we can confirm what you’re referring to? I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL into your reply.

    Also, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

    Thanks!

    Thread Starter Soong

    (@soong)

    Great, thanks, here’s the two emails.

    https://snipboard.io/96OufJ.jpg

    https://snipboard.io/RQxTKb.jpg

    I think the text might be slightly different to the original text as I found it in Locotranslate so changed it from backorder to pre-order but I can’t see where it’s actually coming from.

    And here’s the status report:

    
### WordPress Environment ###

WordPress address (URL): https://www.revolution-wheels.co.uk
Site address (URL): https://www.revolution-wheels.co.uk
WC Version: 5.3.0
REST API Version: ? 5.3.0
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Action Scheduler Version: ? 3.1.6
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Complete: 189
Oldest: 2021-05-11 12:18:39 +0000
Newest: 2021-06-02 09:47:23 +0000

Pending: 3
Oldest: 2021-06-03 00:00:00 +0000
Newest: 2021-06-09 06:00:36 +0000

### Status report information ###

Generated at: 2021-06-02 14:35:46 +01:00
    Thread Starter Soong

    (@soong)

    Any luck with this? Very confused!

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    There are settings for sending low stock/ out of stock notifications in WooCommerce > Settings > Products > Inventory: https://d.pr/i/OoVbkM

    Perhaps a customer’s email was entered in the email address field of these settings?

    Thread Starter Soong

    (@soong)

    Thanks! That must be it. I was testing an order with the same email address as was in there so I was confusing it with an order email. All good now – Thanks again.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    I did some more testing and found that these notifications are sent to your customers when “Allow, but notify customer” is enabled in Allow Backorder? field of the Product data: https://d.pr/i/zMHrBP. When a customer places an order for a product that doesn’t have stock, but in backorder, they’ll receive these notifications.

    If you don’t want these notifications to be sent to customers, you can select “Allow”.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @soong,

    Just a heads up, I’ll go ahead and mark this thread as resolved since it’s been inactive for a while. Hopefully, the above clarification by @thup90 was helpful in resolving the issue on your end.

    If you have further questions, please feel free to create a new thread.

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
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