“Out of Memory” issue with regards to Chrome users on PC

  • Resolved guerrilladigital

    (@guerrilladigital)


    1 year, 12 months ago

    I’ve been able to install and use this plugin just fine using the latest version of Google Chrome on a mac. PC users have been experiencing a white “out of memory” screen when trying to interact with the Media Uploader page OR by interacting with the folder tools when uploading images to a page or post.

    My client has replicated this problem on two separate machines running Google Chrome on a PC. Their machine was running Chrome version 111.0.5563.111 (Official Build) (32-bit).

    When they switched over to using their Edge browser, the media plugin worked as expected.

    For now, I think we’re just going to turn off the plugin and not use it because we can’t tell their staff to use a different browser. We will probably look for a similar replacement. (Suggestions welcome)

    Please ping this comment if you’re able to look into it further, if there’s a bug fix on a future update, or if this has been tested and confirmed as working on the paid version available through Code Canyon.

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  • Plugin Contributor Matthias Günter

    (@mguenter)

    Hey!

    Unfortunately, I cannot reproduce the issue on my end and tested on multiple environments and desktops. Can you please test if the issue persists if you deactivate all other plugins except Real Media Library? Perhaps, there is an incompatibility.

Viewing 1 replies (of 1 total)
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