Our website is not commercial

It’s not very clear, but the lack of any replies here caused me to do some research. Check this link: https://jetpack.com/support/jetpack-stats/free-or-paid/#dispute-your-commercial-classification

Hi @lichendeakin

Upon checking, your site is classified as commercial since it promotes a business activity.

As per our rules: a commercial site is a website with activities that aim to make money. This could be through selling services or any other means directly related to any business or organization.

You can ugrade to?a paid Jetpack Stats plan here.

I hope this clears things up, but please let me know if you have any further questions!

Thanks @rtshq

I tried but could not get it to work.

Hi @pehaa

I’m having trouble understanding your reasoning. Could you please provide more details about the process you used for your evaluation? Specifically, what data and evidence did you rely on to classify a website as commercial or not?

Additionally, I want to clarify that our website is accessible only to the academic and professional staff who work in our university. It’s clear that we are not promoting any business activities internally. Thank you for your assistance. I look forward to hearing from you.

Hi @lichendeakin,

It looks like your site is currently behind a membership login, so we’re unable to access it at the moment. We’d be happy to re-evaluate its classification to see if it qualifies as commercial or not. Please reach out to us privately to arrange access, and we’ll take another look:

https://jetpack.com/contact-support/?rel=support&hpi=1

Thank you!