Our order receiving suddenly stopped after wp 5.6 version

  • Resolved Tayfun

    (@tayfunkazanci)


    3 years, 9 months ago

    We updated at a time when we received 10 orders a day and our orders have been 1-2 since that day

    at the same time I added the strip plug-in and removed it

    How can I understand the service that is causing me problems

    I tried many things but didn’t get any results

    very unhappy and can’t find a solution

    Do you see an error when you enter our website, why our customers suddenly cut off. How can we see that

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @tayfunkazanci ,

    I am sorry to hear that you are facing this problem.

    I just checked your site, browsed through the products, added them to the cart, and could easily move to the checkout page. I found no issues and the site is performing pretty fast.

    Now, the reason for not having any new order can be versatile. If you had a specific source of customers you can check if there are some issues with that – search results, Google Analytics can help to understand the problem.

    Also, check your payment gateways if they are working properly after the update.

    Thank you ??

    Hi there,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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