Otter causing HTTP 500 errors somehow

  • Resolved Chris

    (@xchristox)


    2 years ago

    I don’t know how and why but Otter seems to cause HTTP 500 errors on some random, very specific pages.

    For example: https://www.wereldreizigers.nl/noord-amerika/ and https://www.wereldreizigers.nl/noord-amerika/verenigde-staten/ are now showing HTTP ERROR 500

    • With Otter plugin enabled: HTTP error 500
    • With Otter plugin disabled: pages load fine.

    I fail to understand the relation between those pages and Otter because I am not using Otter on these pages. But fact remains that when I disable the plugin, the problem disappears.

    Any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Hardeep Asrani

    (@hardeepasrani)

    Hey @xchristox,

    What’s your hosting provider? Also, can you try to enable debug logs in your WordPress and see if they generate some error that can give us more details on why this might be happening: https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/

    Thank you!

    Thread Starter Chris

    (@xchristox)

    TransIP.nl from the Netherlands is my hosting provider. And no, I cannot edit files manually, to risky for me. Is there any other way to fix this? If not, I will just have to delete the plugin and try something else….

    Plugin Author Hardeep Asrani

    (@hardeepasrani)

    Hey @xchristox,

    It won’t be possible to debug with it. You can also ask your hosting provider to do it for you, they will be familiar with WP debug.

    This plugin “Otter – Gutenberg Blocks – Page Builder for Gutenberg Editor & FSE” has cause my site to be down giving me this error message: HTTP error 500

    Because of that I can’t access my site

    Plugin Support Kush

    (@kushnamdev)

    Hey @flomow ,

    I tried replicating this issue on my instance and the plugin is working fine on the instance.

    If you are not able to access your website’s dashboard at all then you can log in to your site via FTP credentials and can disable the Otter plugin and can later on check for the plugin’s conflict issue.

    You can check this link for more details about the Ftp topic ?:?https://themeisle.com/blog/what-is-ftp-wordpress/

    Also, for future conversation on this issue, I would kindly advise you to create a new topic on the forum here, if the issue remains the same.

    Thank you and have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)
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