Otter Banner issue – please add your license code from your purchase history

  • Resolved Amit Maskara

    (@wallends)


    1 month ago

    I recently purchased Otter pro as my block editing tool. I am happy with the pro tool by itself. However, the issue I am having is the Otter plug in now has a persistent banner at the top of everything. “In order to benefit from updates and support for Otter Pro plugin, please add your license code from your?purchase history?and validate it?here.” If copy my Otter pro license and past it in the validation link, it says not a valid license. But I am using the same license key in Otter Pro, so I am not sure how to fix this or get rid of this annoying Otter banner on top of everything I do in admin panel.

    The page I need help with: [log in to see the link]

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  • Plugin Support rodicaelena

    (@rodicaelena)

    Hi there,

    If you get that notice, it means you are a premium customer, using Otter PRO. In this case, please get in touch with us through our premium support channel https://store.themeisle.com/. This way, it would be easier for us to help.

    Thank you!

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