OTP-PIN reset

Hi @luxwebsite

Here OTP PIN means 2FA code ? IF yes define(‘TWO_FACTOR_DISABLE’, true); in wp-config.php and try it wil disable 2FA and you should be able to login.

If that is not the case I cross checked {site}/wp-admin/ is showing “Not available” means rename login page is on

If you have forgot the renamed login page url. Rename the plugins folder “all-in-one-wp-security-and-firewall” to “all-in-one-wp-security-and-firewall-old” at location /wp-content/plugins/all-in-one-wp-security-and-firewall It will deactivate the plugin and will allow to access using wp-login.php

Then rename back the folder to “all-in-one-wp-security-and-firewall” removed “-old” it will activate again and please cross check the renamed login page url. WP security > Brute force > Rename login page tab.

unfortunately I don’t have access to the website and hosting. I thought there was no reset link OTP PIN

Hi @luxwebsite

Sorry not getting, you do not have access to website or hosting how the website is hosted ? can you see the list of plugins installed ?

Also not getting reset link PIN, OTP Please provide more information what is the issue?

Regards

does not work. I did as you wrote but it gives me an error on this website.

https://www.notdienst-in-wien.at/

I am sending you a video.

VIDEO

Hi @luxwebsite

As per video the error is the response from the 2FA check is enabled or not for user. Can you please cross check in browser the error Developer tools > Console and Network XHR request and let me know. It might be something blocking which do not return correct output to show input field for 2FA.

Also as said you can define TWO_FACTOR_DISABLE constant to disable it. if you want to login and access admin area.

define('TWO_FACTOR_DISABLE', true);

• This reply was modified 1 year, 6 months ago by hjogiupdraftplus.

the problem still exists.

THE VIDEO IS ATTACHED

Hi @luxwebsite

It is hard for me to know the error the video quality seems not proper

Can you please send the error to me here also please cross check console log also.

https://snipboard.io/2lcmCz.jpg

if you want to access wp-admin you can enable the ?define TWO_FACTOR_DISABLE constant as per my previous message.

Did you tried that ?

Regards

I don’t have access (wp admin)

IMAGE 01

IMAGE 02

LOG FILE

Hi @luxwebsite

If I cross check the screen shot seems the TFA code in not enabled as per console log and it is not giving input field.

“Simba TFA: User does not have OTP enabled: submitting form”

define TWO_FACTOR_DISABLE constant in wp-config.php to disable it.

define('TWO_FACTOR_DISABLE', true);

Do the user registered and active user. Please cross check after login.

I did it. thank you.

• This reply was modified 1 year, 6 months ago by luxwebsite.