Orphaned Subscription Renewal Dates

  • Resolved frapster

    (@frapster)


    5 years, 9 months ago

    Some time back I did a migration from staging to production and my renewal dates for my subscriptions are displaying incorrectly. To make things worse I’ve let this run for a few months and am now able to turn my attention to fixing it. What’s happening is that the renewal appears to renewing using their start date but the notes has the correct date. I need to get these dates back in line with another for past orders and for all new renewals.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @frapster,

    The basic version of the plugin does not support import/export of subscription orders. If you are having the issue with the subscription orders that were imported using the premium version of the plugin then please reach us via support.

    Our support team will follow you up from there.

    Thread Starter frapster

    (@frapster)

    Done – thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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