Original images won’t import to AWS

  • Resolved mutatron

    (@mutatron)


    3 years ago

    I get this error on all the base image files:

    3848-Valley-Ridge-Road.jpg was not imported due to an error: Sorry, that file already exists in the WordPress media library.

    Derived files like 3848-Valley-Ridge-Road-768×432.jpg, and those are all uploaded.

    The result is that I get no benefit from your plugin on the desktop. All those derived files are for other platforms, and that’s great, but it needs to work at the base level as well. If you view the page source of any of my pages, you won’t see amazonaws at all. It’s only when I browse Media that I see the derived files are being served by S3.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author upcasted

    (@upcasted)

    Hi @mutatron,

    Thank you fo reaching us. Please enable debug mode and debug log on your server and then try to upload an image. Inside wp-content you should find un to three log files:

    debug.log
    upcasted_move_unsynced_files_to_remote_cron.log
    upcasted_move_files_to_local_cron.log

    Please check that log files for errors triggered during your file upload.

    P.S. Also please make sure you don’t have any similar plugins activated since they don’t work well together.

    Thank you!

    Thread Starter mutatron

    (@mutatron)

    Thanks for the quick response!
    I turned on debug, and it seemed it might be the Open Graphite plugin, so I disabled that, but still the same issue.
    I deactivated WP Cloudflare Super Page Cache, Smush, Enable Media Replace, and Hummingbird – still the same issue, and no new debug output.

    Moneygram-Experience-Center.jpg was not imported due to an error: Sorry, that file already exists in the WordPress media library.

    Plugin Author upcasted

    (@upcasted)

    Please try the steps below and give us some feedback so we could help you better:

    1. Change the theme to a default WP theme and try again
    2. Disable all plugins and try again
    3. Uninstall/Reinstall Upcasted S3 Offload and try again

    Send us a screenshot of your settings at contact [at] upcasted.com

    After each step check the debug files for errors or information.

    Plugin Author upcasted

    (@upcasted)

    I’m going to mark it as resolved since you haven’t answered for more than a week. If you have further questions you can always open a new topic or reopen this one.

    Thank you for choosing us!

Viewing 4 replies - 1 through 4 (of 4 total)
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