Origin unknown

Hi @play33,

Thank you for reaching out to us with your concern about the origin of the customer appearing as unknown when they pay using WooPayments, specifically with Apple Pay and Google Pay. Firstly, could you please confirm if you have Order Attribution Tracking enabled in your WooCommerce settings? This feature, located under WooCommerce -> Settings -> Advanced -> Features, is essential for tracking the origin of orders.

If you have already enabled this feature and are still facing the issue, it might be related to the specific payment methods (Apple Pay and Google Pay) used with WooPayments. To help you further, I would like to ask a few more questions:

• Have you noticed this issue occurring with all orders paid through Apple Pay and Google Pay, or only certain transactions?
• Could you provide the version of WooCommerce and WooPayments you are currently using?
• Are there any custom codes or plugins related to payment gateways that might be affecting the order origin data?

In the meantime, clearing your browser cache and cookies can sometimes resolve issues by ensuring you are loading the latest version of your website.

Once we have more information from you, we can proceed with further troubleshooting steps.

Hello.

Yes the feature is enable for tracking the origin of orders.

-> This happen with all orders paid through Apple Pay and Google Pay only.

-> Woocommerce version: 8.8.2

-> Woopayments version: 7.5.1

-> For payments I’m using only Woocommerce paypal payments and Klarna payments for Woocommerce, these ones the customer origin appears correct in all orders.

-> Already clear the browser cache and cookies, also tried to clean on Woocommmerce – Status – Tools – to clean transients and others.

image link : https://ibb.co/FBW6hf8

• This reply was modified 11 months ago by play33.

Hi @play33

Thanks for sharing further details.

The order attribution tracking doesn’t depend on the payment method selection. It uses only the last-click attribution model, which is commonly used by many marketing attribution tools like Google Analytics. It gives 100% credit to the last click source that brought the visitor to your website, with some exceptions below:

• UTM parameters and organic sources will always override the previous source.
• A direct visit will not override the previous source.
• The referral source will only override the previous source after a 30 minutes session.

So, no matter what payment method your customer chooses, it should not influence the origin.

Since all other orders are tracking the origin with no issues, it’s clear that there’s another factor at play when your customer uses Apple Pay or GPay.

In my investigation, I found that our developers are already aware of this issue. It appears to be related to the WC core, not WooPayments. You can find more details here: https://github.com/woocommerce/woocommerce/issues/46309

At the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates.

In the meantime, feel free to open a bug report in the WooPayments GitHub repo. This way, our developers can determine if anything needs to be addressed on the WooPayments end.

I hope this provides some clarity. Please let us know if you have any other questions!