Origin stopped working

Hi there!

Just to verify are you talking about the order details column appear in the site dashboard under Woocommcer → order? If yes, could you please shared the screenshot of how the order column appearing at your end now.

Also, the issue you are facing maybe due to plugin or theme conflict. For us to investigate this further, I’d recommend cloning your site to a staging environment and performing the conflict tests described on this?guide?without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free?WP Staging?plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”. Once done, please upload it to this chat.

Thank you for your cooperation and understanding.

So here is a screenshot of how it looks, this started on the 24 of October.

Hello igears,

Thank you for your reply.

I understand you’re seeing “unknown” in the Origin column because WooCommerce cannot detect parameters indicating the source of the traffic. This can happen for various reasons.

To assist you further, could you please share your site’s System Status Report?
You can find it under WooCommerce > Status. Select Get system report and then Copy for support.

Do you remember making any changes to the site around 24th Oct?
This might help in pinpointing the issue.

Looking forward to your response. ??

Hi,

Now I dont rermember doing anythin gspecial on that day:
HEre is the system report:


WordPress Environment<br><br>WordPress address (URL): https://sodersgourmet.se<br>Site address (URL): https://sodersgourmet.se<br>WC Version: 9.3.3<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: ?<br>WP Cron: –<br>Language: sv_SE<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.30<br>PHP Post Max Size: 50 MB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 3000<br>cURL Version: 8.9.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.19-MariaDB-cll-lve<br>Max Upload Size: 50 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Hello igears,

Thank you for sharing the report.

Since your last message, have any orders shown the correct Order Attribution?

Several factors can cause order attribution to appear as “Unknown.”
Let’s work together to identify and resolve this.

To start, please disable the LiteSpeed Cache plugin.
Then, share screenshots of the Order Notes by editing the affected orders.

Once I have more information, I will be in a better position to assist you further.

Best regards.

OK, I have deactivate the cache-plugin.

I cant send you all as its to many orders. You can se the breakpoint so to speak, the 2 of october.

• This reply was modified 2 weeks, 4 days ago by igears.

Hello igears,

Thank you for sharing screenshots.

The order notes look fine and there is nothing out of the ordinary in them.
I can see that the issue started exactly after Oct 23, 2024.

The System Status Report indicates that you have a staging site set up.
Is that correct? If yes, then I recommend continuing troubleshooting over the staging site.

Please disable all the plugins except WooCommerce and switch to a default theme like Twenty Twenty-Four. Then try to place a test order on the site and check if that appears as Direct instead of Unknown.

Let me know how it goes. ??

Best regards.

OK, I will have to check that next week, I′m doing other stuff at the moment at stating.

I did consult ChatGPT and among other things found these errors, they started appearing on the date:

[24-Oct-2024 03:55:22 UTC] WordPress database error Commands out of sync; you can't run this command now for query INSERT INTO wp_sodersgourmet__1_actionscheduler_actions …
[24-Oct-2024 03:55:22 UTC] Ett undantag intr?ffade medan ?tg?rd "woocommerce_deliver_webhook_async" stod i k?: Det gick inte att spara ?tg?rd: Commands out of sync; you can't run this command now

• This reply was modified 2 weeks, 4 days ago by igears.

Hello igears,

Thank you for your reply.

OK, I will have to check that next week, I′m doing other stuff at the moment at stating.

Yes, of course. Let me know whenever you are ready.

The error log you shared shows a “Commands out of sync” error that is not related to the Order Attribution. This could be a one-time thing. Let me know if the error appears frequently.

Looking forward to your response. ??

It started occuring on the 24 and it is still occuring. Ill be back when I have tested…

Hi @igears,

It started occuring on the 24 and it is still occuring. Ill be back when I have tested…

Sounds like a plan.

Once you’ve done testing, feel free to reach out. We’ll be happy to help you troubleshoot the issue further.

Cheers!

Intersting, the order origin seams to work on the staging site! I havent done anything, was testing a new payment gateway and got an origin for a test order.

Hi @igears,

I’m glad to hear that the order origin is working on your staging site.

By any chance, did you update any of your plugins? I would recommend testing it on your live site as well to see if it shows correctly there.

Let us know how this goes.