Organizer info

Hello @jasonl2004,

Thank you for reaching out to us about this. I’m happy to help.

Did you, by chance, try a different theme to see if this is theme related? I would try a default WordPress theme like Twenty Twenty or Twenty Twenty-One. The site will not look the way you want but I’m curious to see if the organizer information will fully show on the page. I wouldn’t try the Twenty Twenty-Two or Twenty Twenty-Three theme as our plugins are not 100% compatible with Full Site Editor themes. If it works with one of the default themes, then it might be CSS related and I can ask for some help from my colleagues to fix this with a short CSS code snippet.

Thank you,
Chad

Hello again,

I did just think of something else that might be causing this. I would check to see what you have the Events Template set to. You can find this setting in Events > Settings > Display tab. If it is set to “Default Events Template”, I would try changing it to “Default Page Template” or vice versa.

Thank you,
Chad

In response to your first reply:

when I just tried it with the Twenty Twenty theme, the Organizer info is displayed properly I suppose however it isn’t the same way it was on our actual theme, Ziston, but that’s probably due to styling

In response to your second reply:

I have the following Events Template options:

• Default Events Template
  • Has the same issue but the entire page is more boxed-in
• Default Page Template
  • This is the option you experienced when you initially looked at it. I like this one since it makes the header full-width and the content isn’t as confined
• Elementor Canvas
  • This one definitely isn’t an option since it makes the single event page look like an archive and you can’t see all of the event contents
• Elementor Full Width
  • This one definitely isn’t an option since it makes the single event page look like an archive and you can’t see all of the event contents
• Theme
  • This one definitely isn’t an option since it makes the single event page look like an archive and you can’t see all of the event contents

If it’s going to take a while to get a CSS code snippet to fix this, in the meantime, could you tell me how to just temporarily disable the “Organizer Info” section altogether? The client really wants to launch like last week but won’t allow it until this is fixed or I can get rid of the “Organizer Info” section

I look forward to your response!

[ Signature deleted ]

• This reply was modified 1 year, 7 months ago by Jan Dembowski.

@jasonl2004 Your now deleted signature was pure spam.

*Drinks coffee, it calms me*

Don’t do that again, OK? You will be banned if you do. If you need help, please seek it in topics and replies. But please don’t spam again.

Hello again, @jasonl2004,

Thank you for all of the additional information. I just took another look at the link you shared and it appears that all of the organizer information is now showing. Did you make any changes to the site?

Thank you so much,
Chad

To fix it, I had to modify the .tribe-events-single .tribe-events-event-meta .tribe-event-meta-bottom .event-single-organizer > .content-inner CSS class in the parent theme – ziston --> css --> template.css

Here is the modified code:

.tribe-events-single .tribe-events-event-meta .tribe-event-meta-bottom .event-single-organizer > .content-inner {  background: #11161F;  position: relative;  float: left;  width: auto;  padding: 45px 50px;  color: #fff;  overflow: hidden;}

However, this is just a temporary fix. I had to make this change in the parent theme and therefore it will be lost whenever the theme updates.

If you can provide a more permanent fix that would be greatly appreciated!

• This reply was modified 1 year, 7 months ago by jasonl2004.

Hi @jasonl2004,

That seems to be something very specific with the theme you’re using right now, so not a CSS our plugin should have by default or else it can cause issues on other themes that also have any .content-inner class on another position.

But the good news is that you don’t need to lose your custom CSS. Add it on wp-admin > Appearance > Customizer > Additional CSS section, and you’ll keep that customization when updating your theme.

Hi @jasonl2004

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.