Org Chart changing upon saving

  • Resolved nellasvr

    (@nellasvr)


    1 month, 2 weeks ago

    I am trying to create a company structure using the Org Chart. I am inputting the data manually to make sure that the hierarchies are correctly represented. I am now facing 2 problems.

    1. Upon saving, the structure is changing every time and the chart is therefore displayed in a very chaotic way – with missing and misplaced items.
    2. The chart is quite wide and the items further to the right are not shown. Is there an option to include a horizontal scroll bar or some other option to be able to show the whole structure?

    Thanks for your reply.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @nellasvr,

    Thank you for the topic.

    1. Could you please let us know which version of the plugin you are currently using?
    2. Also, do you have caching enabled?

    <<Upon saving, the structure is changing every time and the chart is therefore displayed in a very chaotic way – with missing and misplaced items.

    Regarding this, could you please record a short video demonstrating the problem?

    <<The chart is quite wide and the items further to the right are not shown. Is there an option to include a horizontal scroll bar or some other option to be able to show the whole structure?

    As for this question, I want to mention that for the org chart, we use Google Chart, and when the chart requires more space than its width and length, a scroll bar is automatically added.
    See the screenshot provided by Google below:

    View post on imgur.com

    If it’s not functioning this way on your end, please provide a link so we can take a look.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @nellasvr,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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