Orderstatus automatisering

  • Resolved marketence

    (@marketence)


    3 years, 2 months ago

    Hi,

    Before we updated to the latest version we had this automatic update feature enabled, when we printed the label, the status automatically switched to ‘done’ or “afgerond” in dutch. This does not happen anymore.

    We switched the feature off, switched it to another setting, saved, enabled, but still nothing.

    Any help is appreciated.

    Sincerely,

    Hans

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author MyParcel Support

    (@myparcelsupport)

    Hi Hans,

    Thanks for contacting me. Can you provide me with the steps you are following and the settings of the order automation you are using?

    Kind regards,

    Tim Blom
    IT Support MyParcel

    Thread Starter marketence

    (@marketence)

    Hi Tim,

    Sure:

    1) I open the backend.
    2) Then I hit the MyParcel export button to export the address to the MyParcel backend.
    3) I print the packing slip and Bob’s your uncle.
    4) Then normally it goes on done, but not anymore, I have to do it manually.

    Screenshot: https://i.imgur.com/UGidrqh.jpg

    Plugin Author MyParcel Support

    (@myparcelsupport)

    Hi Hans,

    Thanks for explaining. Can you change the setting ‘Verander orderstatus na’ to ‘Exporteren’? In that case the order status will be changed after exporting the order details to MyParcel. To keep the setting on ‘Na printen’ you have to use the download button on the order overview, the bulk print label or the download button in the order (not the button after the shipment but above).

    If this does not solve the issue can you please contact me via 023-3030315?

    Kind regards,

    Tim Blom
    IT Support MyParcel

    Thread Starter marketence

    (@marketence)

    Hi Tim,

    Changing it to “Exporteren” did the trick! Just a question though, is this a new option since an update? I cannot remmember seeing this before.

    Hans

    Plugin Author MyParcel Support

    (@myparcelsupport)

    Hi Hans,

    Great to hear this was the solution! At first this option only worked directly after exporting the shipment to MyParcel. In the current version you can choose when you want the order status to be changed: after exporting or after downloading the label.

    Kind regards,

    Tim Blom
    IT Support MyParcel

Viewing 5 replies - 1 through 5 (of 5 total)
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