Orders without billing address etc

Hi @sveilore

As others have posted about, orders are made today without any info about the buyers. No name, adfress, contactinfo etc. They use Paypal as payment method, but should never get to pay without name, adress etc added. I have 3 orders like this in the last few hours. Please fix this!

From what I understand, you’re encountering some issues with your orders, specifically with missing customer information.

Let’s dig a little deeper to find out what’s causing this. Could you please share your site’s System Status with us? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

And finally, if there are any fatal error logs, could you share those with us too? You’ll find them under WooCommerce > Status > Logs.

You can either paste all this information into your reply here or use https://pastebin.com to share it with us.

Once we have all this information, we’ll be better equipped to pinpoint the problem and suggest a solution. In the meantime, you might want to consider disabling all plugins except for WooCommerce and switching to a default WordPress theme like Storefront. This will help us determine if there’s a conflict with other plugins or themes.

Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts

Thank you for your cooperation and we look forward to resolving this issue for you promptly.

` WordPress Environment

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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (19)

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Payment Plugins for Stripe WooCommerce: by Payment Plugins<br>[email protected] – 3.3.43

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Shop base: #21 - /<br>Cart: #23 - /shopping-cart/<br>Checkout: #25 - /checkout/<br>My account: #27 - /my-account/<br>Terms and conditions: ? Page not set Theme

Name: Storefront<br>Version: 4.4.1<br>Author URL: https://woocommerce.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: TH<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: –<br>Pay Later messaging available in country: –<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Tracking enabled: – Admin

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Daily Cron: ? Next scheduled: 2023-07-23 19:21:31 +07:00<br>Options: ?<br>Notes: 172<br>Onboarding: completed Action Scheduler

Complete: 6,493<br>Oldest: 2023-06-22 23:38:43 +0700<br>Newest: 2023-07-23 22:39:16 +0700

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Pending: 3<br>Oldest: 2023-07-24 05:27:16 +0700<br>Newest: 2023-07-30 21:49:01 +0700 Status report information

Generated at: 2023-07-23 22:39:41 +07:00<br>`

2023-07-18T01:16:22+00:00 CRITICAL Uncaught Error: Class “WooCommerce\PayPalCommerce\ApiClient\Endpoint\PartnersEndpoint” not found in /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-api-client/services.php:110 Stack trace: #0 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(117): WooCommerce\PayPalCommerce\ApiClient\ApiModule::WooCommerce\PayPalCommerce\ApiClient\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer)) #1 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(56): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->invokeFactory(Object(Closure)) #2 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/services.php(967): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->get(‘api.endpoint.pa…’) #3 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(117): WooCommerce\PayPalCommerce\WcGateway\WCGatewayModule::WooCommerce\PayPalCommerce\WcGateway\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer)) #4 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(56): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->invokeFactory(Object(Closure)) #5 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/services.php(259): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->get(‘wcgateway.helpe…’) #6 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(117): WooCommerce\PayPalCommerce\WcGateway\WCGatewayModule::WooCommerce\PayPalCommerce\WcGateway\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer)) #7 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(56): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->invokeFactory(Object(Closure)) #8 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/services.php(72): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->get(‘wcgateway.setti…’) #9 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(117): WooCommerce\PayPalCommerce\WcGateway\WCGatewayModule::WooCommerce\PayPalCommerce\WcGateway\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer)) #10 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(56): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->invokeFactory(Object(Closure)) #11 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CompositeContainer.php(53): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->get(‘wcgateway.paypa…’) #12 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CachingContainer.php(61): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CompositeContainer->get(‘wcgateway.paypa…’) #13 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CachingContainer.php(161): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CachingContainer->WooCommerce\PayPalCommerce\Vendor\Dhii\Container\{closure}() #14 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CachingContainer.php(128): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CachingContainer->invokeGenerator(Object(Closure)) #15 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CachingContainer.php(62): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CachingContainer->getCached(‘wcgateway.paypa…’, Object(Closure)) #16 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/WCGatewayModule.php(395): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CachingContainer->get(‘wcgateway.paypa…’) #17 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/class-wp-hook.php(308): WooCommerce\PayPalCommerce\WcGateway\WCGatewayModule::WooCommerce\PayPalCommerce\WcGateway\{closure}(Array) #18 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #19 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(88): apply_filters(‘woocommerce_pay…’, Array) #20 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(70): WC_Payment_Gateways->init() #21 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(43): WC_Payment_Gateways->__construct() #22 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(961): WC_Payment_Gateways::instance() #23 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(175): WooCommerce->payment_gateways() #24 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Assets/SmartButton.php(477): WooCommerce->__get(‘payment_gateway…’) #25 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Assets/SmartButton.php(263): WooCommerce\PayPalCommerce\Button\Assets\SmartButton->render_button_wrapper_registrar() #26 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/ButtonModule.php(61): WooCommerce\PayPalCommerce\Button\Assets\SmartButton->render_wrapper() #27 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/class-wp-hook.php(308): WooCommerce\PayPalCommerce\Button\ButtonModule::WooCommerce\PayPalCommerce\Button\{closure}(Object(WP)) #28 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #29 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #30 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/class-wp.php(797): do_action_ref_array(‘wp’, Array) #31 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/functions.php(1334): WP->main(”) #32 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-blog-header.php(16): wp() #33 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/index.php(17): require(‘/www/webvol38/d…’) #34 {main} thrown in /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-api-client/services.php on line 110 2023-07-18T01:16:22+00:00 CRITICAL Uncaught Error: Class “WooCommerce\PayPalCommerce\ApiClient\Endpoint\PartnersEndpoint” not found in /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-api-client/services.php:110 Stack trace: #0 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(117): WooCommerce\PayPalCommerce\ApiClient\ApiModule::WooCommerce\PayPalCommerce\ApiClient\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer)) #1 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(56): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->invokeFactory(Object(Closure)) #2 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/services.php(967): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->get(‘api.endpoint.pa…’) #3 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(117): WooCommerce\PayPalCommerce\WcGateway\WCGatewayModule::WooCommerce\PayPalCommerce\WcGateway\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer)) #4 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(56): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->invokeFactory(Object(Closure)) #5 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/services.php(259): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->get(‘wcgateway.helpe…’) #6 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(117): WooCommerce\PayPalCommerce\WcGateway\WCGatewayModule::WooCommerce\PayPalCommerce\WcGateway\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer)) #7 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(56): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->invokeFactory(Object(Closure)) #8 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/services.php(72): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->get(‘wcgateway.setti…’) #9 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(117): WooCommerce\PayPalCommerce\WcGateway\WCGatewayModule::WooCommerce\PayPalCommerce\WcGateway\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer)) #10 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/DelegatingContainer.php(56): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->invokeFactory(Object(Closure)) #11 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CompositeContainer.php(53): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer->get(‘wcgateway.paypa…’) #12 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CachingContainer.php(61): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CompositeContainer->get(‘wcgateway.paypa…’) #13 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CachingContainer.php(161): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CachingContainer->WooCommerce\PayPalCommerce\Vendor\Dhii\Container\{closure}() #14 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CachingContainer.php(128): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CachingContainer->invokeGenerator(Object(Closure)) #15 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/lib/packages/Dhii/Container/CachingContainer.php(62): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CachingContainer->getCached(‘wcgateway.paypa…’, Object(Closure)) #16 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/WCGatewayModule.php(395): WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CachingContainer->get(‘wcgateway.paypa…’) #17 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/class-wp-hook.php(308): WooCommerce\PayPalCommerce\WcGateway\WCGatewayModule::WooCommerce\PayPalCommerce\WcGateway\{closure}(Array) #18 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #19 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(88): apply_filters(‘woocommerce_pay…’, Array) #20 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(70): WC_Payment_Gateways->init() #21 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(43): WC_Payment_Gateways->__construct() #22 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(961): WC_Payment_Gateways::instance() #23 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(175): WooCommerce->payment_gateways() #24 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Assets/SmartButton.php(477): WooCommerce->__get(‘payment_gateway…’) #25 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/Assets/SmartButton.php(263): WooCommerce\PayPalCommerce\Button\Assets\SmartButton->render_button_wrapper_registrar() #26 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/src/ButtonModule.php(61): WooCommerce\PayPalCommerce\Button\Assets\SmartButton->render_wrapper() #27 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/class-wp-hook.php(308): WooCommerce\PayPalCommerce\Button\ButtonModule::WooCommerce\PayPalCommerce\Button\{closure}(Object(WP)) #28 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #29 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #30 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/class-wp.php(797): do_action_ref_array(‘wp’, Array) #31 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-includes/functions.php(1334): WP->main(”) #32 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-blog-header.php(16): wp() #33 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/index.php(17): require(‘/www/webvol38/d…’) #34 {main} thrown in /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-api-client/services.php on line 110

According to Paypal Payments, it`s an error with their latest plugin update. They are working on fixing it.

Hi @sveilore

According to Paypal Payments, it`s an error with their latest plugin update. They are working on fixing it.

That’s great to hear, thank you so much for adding your input! Some of our customers might indeed find this guide helpful!

We appreciate you being an active part of the community ??

I’ll go ahead with marking this thread as resolved now. Feel free to open a new one when needed.

Have a wonderful day!