Orders with failed payment

Hi @kathleen36

WooCommerce has a setting where you can configure how long a pending order stays around for. Ideally if a customer’s payment fails and they use a different payment method, the same order is used.

WooCommerce performs a search during the checkout process to see if the customer has any pending or failed payments and if so it uses that order. You shouldn’t have a a build up of failed orders if the customer is successfully checking out.

That’s not logic that the Stripe plugin interacts with though.

Thanks

Thank you for your quick reply!?
I am also using your PayPal plugin, there an order isn’t captured at all if payment isn’t completed or the customer isn’t successfully checking out. Is it possible to get the same outcome with stripe??
Just checked out the woocommerce setting, it is only possible to set a time frame to stop reserving products if an order has a failed payment.

Looking forward to your reply again.

there an order isn’t captured at all if payment isn’t completed or the customer isn’t successfully checking out.

PayPal and Stripe have different technologies so it’s not comparing apples to apples.

Is it possible to get the same outcome with stripe??

I am not sure, based on your explanation, I understand what your question is.

Kind Regards,

What I mean here is whether it is also possible with stripe to not capture the order at all if payment process isn’t successful.

whether it is also possible with stripe to not capture the order at all if payment process isn’t successful.

It is impossible to capture the payment for an order if the payment process isn’t successful. In order to capture an authorized payment using the Stripe API, there has to be an existing payment intent that has the proper state within Stripe. That can only happen if the payment process prior to that is successful.

Kind Regards