Orders tab not working
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Hi,
as you can see on the following screenshot, https://i.postimg.cc/yNGm0703/Order-Tab-Not-Working.png , the Orders tab is not properly working.
I’ve a new order paid by the customer and just waiting for me to ship it, the Orders icon in the top tabs show a red button to notify me of something new in the orders page, but when I click the Orders tab, it show nothing new.
As you can see on the above screenshot, it report only that “You have no orders to fulfill
You’re still waiting for your customers to make their first orders. While you wait why not learn how to manage orders?”, even thought I already completed a few orders with Woocommerce.The page I need help with: [log in to see the link]
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I’ve a new order paid by the customer and just waiting for me to ship it, the Orders icon in the top tabs show a red button to notify me of something new in the orders page, but when I click the Orders tab, it show nothing new.
As you can see on the above screenshot, it report only that “You have no orders to fulfillThe Orders tab on the right hand top corner typically shows unfulfilled orders that were placed recently, as shown in the following screenshot: https://d.pr/i/hkv6RS
Typically, this section only shows orders that are in
Processing,On Holdor similar statuses. It doesn’t showCompletedorders. Maybe this is why you don’t see any other orders there.I can see from the screenshot that you have one order that is in
Processingstatus. Perhaps it hasn’t shown up in this section because it just came in, or because you clicked it recently?Additionally, this could be because you had not imported past orders. The WooCommerce Dashboard reports are controlled by the data that comes from the Analytics settings.
To achieve this, you can go to Analytics > Settings and then scroll down to the Import Historical Data section. Then you can choose
Allfrom theImport Historical Dataoption and then click on the Start button.This would import all historical orders to your site. This should repopulate your site’s reports.
I hope that helps.
Hi @harishanker,
thank you for your reply.As you can see yourself in the screenshot, when I took it, the order was received by 47m(and I did click a few minutes after receiving it). I could understand a delay of a few seconds or minutes, but after almost an hour, it should correctly show up.
I had also 4 orders waiting for payment that weren’t showing in the tab.
Hi @harishanker,
the 4 orders were made in the previous 7 days. Now there are 10 on hold, waiting for the payment.Tweaking a bit around, I found a temporary fix:
I’ve to go to Analytics > Settings, click “Delete Previously Imported Data”(it’ll not work if I don’t delete all the data, everytime), refresh the page, start the Import, then go back to Woocommerce > Status > Scheduled Actions > Pending and manualy start each session of the import(it’ll not start by itself; even tried to wait for a few hours, but it would only work if I started it manualy). And I’ve to repeat this operation after every new order; it doesn’t update itself automaticaly, so it’s not really practical or convenient to use.Even after that, only paied orders appear in the tab; the one on hold, waiting just for customers payment, aren’t shown.
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