Orders Stuck in Processing / Pending Pay Status

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  • Hi there,

    Thank you for opening the topic with all these useful and clear details!

    I understand that some orders are not getting completed on WooCommerce.

    Can you provide more details by what you mean as completed? If you mean the order status, it would how as ‘Processing’ instead of ‘Completed’ as default.

    Are you able to share a screenshot of the notes that you see on one of these orders that have this issue?

    Here is an example of a screenshot with the notes: https://d.pr/i/Bh99Mu/YdsvUg1JFT

    Also, could you share your current System Status Report? You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.

    Plugin Support Augustus – a11n

    (@augustuswp)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

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