Orders status changing even after successful payment through gateway

Hey is anyone there>????

Thanks…unfortunately, the order notes are hidden. That’s the part that gives the history of this order. Can you send those again with the order notes visible?

We’ll reply back as soon as we can with help. Thanks

Yes sure wait

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check it now

anyone theree???

Those are closer, but they don’t include all of the notes. What we really need is to be able to see all of the notes for each of the orders. It may take more than one screenshot per order to fit them in.

you want screenshot of all notes???

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check nooww

@atcasestoreindia

I checked and the links you last shared were showing 404 not found errors.

Can you also share the screenshots of the error via https://imgbb.com or https://snipboard.io?

i didnt understand can you please explain which screenshot you want??

Please check the links above you will be able to see the screenshot

Hey @atcasestoreindia,

Thanks for sending those. I was able to see all of the notes for order 10814. Here’s what I spotted.

The order status is set to processing by the payment gateway after the transaction is successful. Then the status was manually updated to “pending payment.” This is an “unpaid” order status. It doesn’t remove the actual payment but it does indicate in the system that this order hasn’t been paid for.

That’s important because there is a system that automatically cancels unpaid orders. Once this order is set to “pending payment” that starts a timer. Once that timer runs out, the order is automatically canceled.

You can change the length of time before orders are automatically canceled or disable it completely. To do that, go to WooCommerce > Settings > Products > Inventory. The “Hold stock (minutes)” field sets the time. You can enter a longer number here to give more time before orders are canceled. You can also remove the value so that it’s empty. That will disable this feature.

Try making some changes here and see if that helps. Also, it’s typically best not to change the order status to pending payment after it’s moved to processing.

You can learn more about WooCommerce order statuses here:

https://woocommerce.com/document/managing-orders/#order-statuses

I hope that helps you get this cleared up.

we havent doing anything manually. the processing orders placed even at 7pm by 10pm they show automatically cancelled. it isnt something done by us. this is happening on its own. we arent doing anything manually. when at 10pm we check the order payment has come but shown cancelled on the website we then change it manually to processing. please help with this.

after its shwoing processing. we dont manually change the order status. this is happening on its own. for example we have 10 orders throughout the day. automatically 4 orders status change to cancelled at 10pm roughhly at night. next morning when we see all 4 show cancelled. it isnt something we do. and then in the morning we change the status from cancelled to processing

from prcoessing to pending payment it is happening on its own. please check the reason for the same