Orders skip Processing and fo straight to complete

  • Resolved danflyingsolo

    (@danflyingsolo)


    3 years, 11 months ago

    Hi,

    This is opposite to the usual issue reported.

    I have variable and simple products (not virtual or downloadable, and neither of those boxes are ticket) so when an order is made, I expect the status (and email) that goes out to be ‘Processing’ ready for a manual change to ‘Completed’ once shipping has been made.

    Instead, the status is straight away going to ‘Complete’ and the complete email is being sent to the customer.

    Hunted high and low to see if I’ve accidentally coded this or checked something, but I havent, any idea why this is occuring?

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter danflyingsolo

    (@danflyingsolo)

    Update: On zero priced products this does not happen, and it goes to ‘processing’ – thus I assume it’s a payment gateaway issue with PayAdvantage sending the wrong details back?

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,

    Update: On zero priced products this does not happen, and it goes to ‘processing’ – thus I assume it’s a payment gateaway issue with PayAdvantage sending the wrong details back?

    That might be it. Try with a different payment gateway and see if you have the same issue!

    Thread Starter danflyingsolo

    (@danflyingsolo)

    Hi Nicola,
    Yes, it is the Payment gateway. But it is the clients preffered option so I’ve reached out to the PG directly.

    If they can’t find a solution, would a WooPlugin like Order Status Manager over-ride this and offer a quick fix?

    Thanks,
    Dan

    Hello @danflyingsolo ,

    As it’s the payment gateway that controls the order status, if they are sending the wrong details another plugin might not be able to override it. The best would be to wait and see what they can do to resolve the issue ??

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @danflyingsolo,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the payment gateway plugin authors have been of assistance regarding the issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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