Orders Placed On Hold

  • Overnight at least three seperate clients of mine have developed errors with their stripe checkouts. Customers are checking out with WooCommerce and no payment is being taken by Stripe, with the orders being placed as “on hold”

    In the order notes its saying:

    Stripe charge authorized (Charge ID: ). Process order to take payment, or cancel to remove the pre-authorization. Attempting to refund the order in part or in full will release the authorization and cancel the payment. Order status changed from Pending payment to On hold.

    In the settings the “Issue an authorization on checkout, and capture later” is unticked and all three sites have previously been working absolutely fine, with zero changes made to any of them from my side.

    The three sites i have located with issues so far are

    buildabundle.co.uk, shepherdsviews.co.uk and turnerhallcampsite.co.uk

    Given its three seperate sites with differing setups and no changes have been made to any of them, i’m thinking possibly an error on Stripe’s end?

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